Troubleshoot Incorrect Activities

The Timeline section on the Fi App reports on your pet's various activities. 

If you see an Activity Card incorrectly showing your pet's activity, you can report this issue directly in the Fi App.

Our algorithm reviews the reported submissions to help us learn and better report your pet's activities.

Steps to Report an Incorrect Activity

Common Troubleshooting for a Walk Activity Card

Common Troubleshooting for a Travel or Walk Activity Card

Steps to Report an Incorrect Activity

1. Open the Fi App to the Live Tab. Next to "Last Walk", tap Timeline.

   

2. Tap the exclamation mark on the Activity Card you would like to report:

   
3. Tap the option that best describes why this is an incorrect report, and then tap Submit. You can tap Other if one of the generated reasons does not describe your issue: 

Common Troubleshooting for a Walk Activity Card

Ensure your Fi App is open on your mobile device.

You must keep your Fi App open and running in the background for walk tracking. 

If you don't take your smartphone device with you when you walk your pet, and keep the Fi App open in the background, your Fi Device will power on GPS/LTE. This is explained further in the Keep Fi app running for optimal connectivity article.

• Device's connecting to GPS/LTE - If your pet's Fi Device connects to GPS/LTE instead of your Fi App during an activity, you may receive inaccurate reporting. To resolve this:
  1. Ensure your Fi App is running in the background
  2. Ensure your Fi App is up to date (we recommend automatic app updates toggled "on" for your smartphone)
  3. Ensure your phone's OS (operating system) is up to date
  4. Restart your phone
  5. Contact Support
• Bluetooth connection breaks - If you are walking your pet off-lead or playing outdoors, the Bluetooth connection between your pet's device and the Fi App can break as your pet moves away from you.
  • If you are outside of a Safe Zone, you'll receive a notification indicating your pet is "without an owner."
  • If you want to improve your mobile connectivity, you can view some tips in the Troubleshoot Bluetooth Connectivity article.

Common Troubleshooting for a Travel or Walk Activity Card

If your pet's travel time tracks as a Walk Card vs. a Travel Card, or vice versa, this means Fi's algorithm incorrectly categorized the activity based off the information being reported by your pet's device. 

To fix this, we recommend turning on your phone's motion and fitness data. The Fi App can determine if your cat is walking or in a car ride by using this feature. 

Steps to Turn On Motion & Fitness Data on Your Phone

iOS Option 1:

1. Open the Settings menu on your iPhone
2. Scroll to the Fi App
3. Allow Fi to Access:
   • Motion & Fitness toggled on

iOS Option 2:

1. Open the Settings menu on your iPhone
2. Scroll to Privacy
3. Scroll to Motion & Fitness
4. Ensure Motion & Fitness is toggled on for the Fi App

Android:

1. Open the Settings menu on your Android
2. Tap Apps & notifications
3. Tap into the Fi App
4. Tap Permissions
   1. Allow Physical activity

Depending on the terrain, you may notice that the movement in the car will capture some segments of the drive as a walk as well. Typically, this will occur on shorter car rides, in local traffic.