Fi offers an upgrade program where you can upgrade your current Fi Collar to a Series 3 Fi Collar. You can upgrade within the Fi App.
- Series 3 Fi Collar - in your preference of color and style
- Series 3 Fi Base
- A pre-paid Fi Membership, enabling your Fi Collar, which gives you access to the Fi App. This includes 24/7 location tracking, personalized behavioral insights, and reports about your dog.
- Membership coverage for your current Fi Collar until your Series 3 Fi Collar is delivered.
Sizes between series are slightly different. Ensure you order the right size collar for your dog.
Please note, the upgrade program cannot be combined with additional Fi promotions or discounts.
How to Upgrade in the Fi App
- Open the Fi App. Tap the Live Tab in the bottom left-hand corner:
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You will see Upgrade Today banners:
- Follow the prompts on your phone to order your dog's Series 3 Collar.
What Do I Do With My Previous Fi Collar?
Once your Series 3 is delivered, unlink your previous collar to activate the Series 3.
Your dog’s profile will automatically transfer to their new Series 3 Collar. After you unlink your previous collar, you can use it on a different dog or save it to use at a different time.
If you decide to use your previous collar on a different dog, in order for the collar to work, you’ll need to reactivate the collar on the new dog's profile in the Fi App.
We highly recommend purchasing a Fi Membership to get the most out of the collar.
If you'd like to recycle the collar, we suggest recycling at a local e-recycling facility. Please note, if you decide to recycle the collar, we'd recommend keeping the Series 2 Fi Base to maximize your coverage as any Fi Base can connect to any Fi Collar!