Fi is proud to offer an upgrade program where, with an active membership, you can upgrade your current Series 1, Series 2, or Series 3 Fi Collar to a Series 3+ Collar within the Fi App.
Included in Your Upgrade
- Series 3+ Fi Device for best-in-class activity and location tracking.
- Continual Fi Membership, giving you uninterrupted access to your current plan plus brand new behavior detection features.
- New Series 3+ Warranty.
- Membership coverage for your current Fi Collar until your Series 3+ Fi Collar is delivered.
Your current Series 3 Fi Base and band are fully compatible with the Series 3+. Once your new device clicks in, you're ready to go!
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Series 3+ Fi Collar Band in your preferred color.
- Sizes may differ slightly between Series. Be sure to select the correct band size during your upgrade to ensure the best fit for your dog.
- Series 3+ Fi Device for best-in-class activity and location tracking.
- Series 3+ Fi Base for charging and connectivity.
- A prepaid Fi Membership - including a Series 3+ Warranty, full access to the Fi App, and premium live tracking.
- Membership coverage for your current Fi Collar until your Series 3+ Fi Collar is delivered.
Your upgrade price depends on how much time is left on your current Membership. Any remaining credit will automatically apply to your Series 3+ purchase - so you won’t lose a single day. Your current Membership will also stay active until your new Fi Device arrives.
-
Series 3+ Fi Collar Band in your preferred color.
- Sizes may differ slightly between Series. Be sure to select the correct band size during your upgrade to ensure the best fit for your dog.
- Series 3+ Fi Device for best-in-class activity and location tracking.
- Series 3+ Fi Base for charging and connectivity.
- A prepaid Fi Membership - including a Series 3+ Warranty, full access to the Fi App, and premium live tracking.
- Membership coverage for your current Fi Collar until your Series 3+ Fi Collar is delivered.
Your upgrade price depends on how much time is left on your current Membership. Any remaining credit will automatically apply to your Series 3+ purchase - so you won’t lose a single day. Your current Membership will also stay active until your new Fi Device arrives.
How to Upgrade in the Fi App
1. Open the Fi App and tap the Health Tab.
2. You will see an Upgrade banner on this page. Please note that you may need to scroll for the banner to appear.
3. Tap the banner and follow the on-screen prompts to order your dog’s Series 3+ Collar.
Frequently Asked Questions
Do you have an upgrade offer for current Fi Members?
Yes, we do!
For Series 3 Members: Pay $99 to upgrade to the Series 3+ —available to all Series 3 members, regardless of membership. The cost is for the Series 3+ Device only, and will not affect your current membership. Your Series 3 Band and Base are compatible with the Series 3+ Device.
For Series 1 or 2 Members: Upgrade to the Series 3+ Collar by purchasing a 1 Year Membership for $189. A prorated credit is applied to your purchase for any remaining time on your current membership. The price includes the Series 3+ Device, Band, and Base.
Can I use my current Series 3 accessories with the Series 3+?
Yes. All current Series 3 accessories - including Charging Bases and Collar Bands - are fully compatible with Series 3+.
Do I need a new membership to upgrade?
You do not need a new membership if you're upgrading from Series 3. Your existing membership will continue uninterrupted.
If you're upgrading from Series 1 or Series 2, you’ll start a new 1 Year Membership upon activation.
Why upgrade from Series 2 or 3 to a Series 3+?
Series 3+ offers more precise GPS and unlocks exclusive smart AI features.
What do I do with my old Fi Collar?
Once your Series 3+ is delivered, unlink your previous collar to activate the Series 3+.
Your dog’s profile will automatically transfer to their new Series 3+ Collar. After you unlink your previous collar, you can use it on a different dog or save it to use at a different time. If you decide to use your previous collar on a different dog, you’ll need to reactivate it on the new dog's profile in the Fi App.
Can I combine the upgrade program with a Fi promotion or discount?
No, the Fi upgrade program cannot be combined with additional promotions or discounts. The program is designed to offer exceptional value on its own, ensuring you can upgrade to the latest Fi technology at a competitive price.
How do I make an update to my shipping address?
Since we strive to ship orders promptly, it’s important to request updates as soon as possible. If your order status permits, you can request changes, and we’ll do our best to accommodate them.
To request an update or cancellation of your order, please start a chat with our Customer Success Team by clicking here.
Please note that once an order has been handed over for fulfillment or shipped, we cannot make changes or intercept it.
I just purchased a Fi Series 3. Can I get the Series 3+ instead?
If you are within your 30 day return window, you can easily return your Series 3 Collar for a Series 3+. Click here to start your return.
I have multiple Fi Collars. Can I upgrade them all at the same time?
Each Fi Profile must be upgraded individually, so you’ll complete the upgrade one membership at a time. After tapping the upgrade banner and finishing the upgrade process for one dog, switch to the next Fi Profile to start their upgrade!
Click here to see how to switch between dog profiles on your app.