Fi Extended Hardware Warranty
Memberships purchased for Series 3 Fi Collar boxes include the following Extended Hardware Warranty for so long as your membership remains active.
FI EXTENDED HARDWARE WARRANTY
Barking Labs Corp (dba Fi) (“Fi”, “us”, “our”, and “we”) provides this extended warranty for any Series 3 Fi Collar box (inclusive of the Fi Band, Fi Device, and Fi Charging Base) purchased from Fi or one of our authorized distributors or resellers (each, an “Authorized Reseller”), for which the original purchaser (or, for a gifted Series 3 Fi Collar box, the original possessor of that box) has an active membership (“Covered Product”).
Under this warranty (the “Extended Hardware Warranty”), we warrant to the original purchaser of the Covered Product (or, for a gifted Covered Product, the original possessor of the Covered Product) only that the Covered Product shall be free from defects in materials and workmanship under normal use for so long as the original purchaser or possessor has an active membership for such Covered Product (“Warranty Period”), as documented by a valid proof of purchase—e.g. receipt or invoice. This Extended Hardware Warranty is subject to certain exclusions and limitations, as set forth herein.
Fi’s sole obligations under this Extended Hardware Warranty are as specified in the WHAT ARE YOUR REMEDIES? section, below.
This Extended Hardware Warranty:
- Applies only against defects discovered within the applicable Warranty Period and only so long as the Covered Product remains in the possession of the original purchaser, or, for a gifted Covered Product, the original possessor of that Covered Product.
- Is valid only in the jurisdictions where the Covered Product is sold by Fi itself or by an Authorized Reseller, and is valid to the extent permitted by the applicable laws of such jurisdictions.
WHAT ARE YOUR REMEDIES UNDER THIS EXTENDED HARDWARE WARRANTY?
If a defect in the Covered Product arises and a valid claim is received by Fi within the Warranty Period, Fi will, at its option and to the extent permitted by law, either (1) repair the defective Covered Product at no charge, using new or refurbished replacement parts, or (2) exchange the defective Covered Product with a new or refurbished Covered Product or a product that is reasonably equivalent to the Covered Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. You may be responsible for payment of shipping and handling charges for the delivery of a repaired or replacement Covered Product, except where prohibited by applicable law. Any replacement of a defective Covered Product or parts under this Extended Hardware Warranty will be warranted for the remainder of the Warranty Period of the returned Covered Product.
HOW DO YOU OBTAIN WARRANTY SERVICE?
If you believe you need warranty service under this Extended Hardware Warranty, please fill out this form. To obtain warranty service, you first will need to obtain a Return Merchandise Authorization (RMA), which you can request from our support team. In your request, you must include the serial number of the Covered Product, a brief explanation for why you are requesting a return as well as photographs of the damage or defect (to the extent visible) and a description of the steps you have taken to troubleshoot the problem. We may also require that you also provide proof of purchase details to obtain the RMA.
Once you receive an RMA, you will need to deliver the defective Covered Product, in either its original packaging or packaging providing an equal degree of protection, together with proof of purchase indicating the date purchased, to the address specified by Fi. By sending the Covered Product, you hereby acknowledge that ownership of the Covered Product is transferred to us upon Fi’s receipt of the defective Covered Product. If Fi determines that the claim is justified based on this Extended Hardware Warranty, Fi shall bear the cost of shipping the repaired or replacement Covered Product to you. Any Covered Product returned to Fi without a valid warranty claim or without a RMA may be rejected, returned at your cost (subject to prepayment), or disposed of in Fi’s sole discretion with no further liability or obligation to you.
For specific instructions on how to obtain warranty service on your Covered Product, visit the Fi website at How Do I File a Warranty Claim?.
Claims must be made within the Warranty Period.
WHAT ARE THE EXCLUSIONS AND LIMITATIONS?
This Extended Hardware Warranty applies only to Covered Products manufactured by or for Fi that can be identified by the Fi trademark, trade name, or logo affixed to it. The Extended Hardware Warranty does not apply to, and the term “Covered Product” shall not include, any (1) Fi products and services other than the Covered Products, (2) consumable parts of a Covered Product (e.g. batteries), or (3) software, even if packaged or sold with the Covered Product or embedded in the Covered Product (.e.g. firmware and/or system software), and including our Fi app mobile application. Please refer to the applicable licensing agreement that covers such software for details of your rights with respect to its use.
This Extended Hardware Warranty does not apply to any: (1) damage to the Covered Product caused by use with non-Fi products; (2) damage to the Covered Product caused by accident, abuse, misuse (e.g., having been chewed), spillage of food or liquid or other external causes; (3) damage to the Covered Product caused by operating the Covered Product outside the permitted or intended uses described by us in the applicable product specifications and usage manuals; (4) damage to the Covered Product caused by failure to follow instructions relating to the Covered Product’s use, or use of improper voltage or power supply; (5) damage to the Covered Product caused by service performed by anyone who is not a representative of Fi; (6) cosmetic damage to the Covered Product, including but not limited to scratches or dents; or (7) defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing or paintwork of the Covered Product; (8) lost Covered Product.
Fi does not warrant that the operations of the Covered Product will be uninterrupted or error-free.
No Fi employee or Authorized Reseller is authorized to make any modification, extension, or addition to this Extended Hardware Warranty. If any term of this Extended Hardware Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
IMPLIED WARRANTIES AND CONDITIONS
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS EXTENDED HARDWARE WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS EXTENDED HARDWARE WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FI SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
No Fi employee or Authorized Reseller is authorized to make any modification, extension, or addition to this Extended Hardware Warranty. If any term of this Extended Hardware Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
GOVERNING LAW
This Extended Hardware Warranty shall be governed by the laws of the State of New York, USA, without giving effect to any conflict of laws principles that may require the application of the law of another jurisdiction.
NATIONAL STATUTORY RIGHTS
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Extended Hardware Warranty. If you have any questions, please fill out this form.
Any disputes between you and Fi related to this Extended Hardware Warranty or a Covered Product will be governed by the then-current dispute resolution procedures in Fi’s Terms of Service.