Transferring a Fi Rescue Collar to an Adopter

The Fi Rescue program helps keep dogs safe while they wait for their forever family.

Once the dog is adopted, it's important to transfer the Fi Rescue Collar to the adopter so they can access the benefits of the collar and continue to keep the dog safe. 

To Transfer a Fi Rescue Collar to an Adopter, You'll Need

1. An unredeemed gift card code.
   1. Gift cards are not specific to the collars; any gift card can be applied to any collar.
2. The adopter's email they use to log in to the Fi App.
   1. If this is an adopter’s first time having a Fi Collar, they will need to download the Fi App and create an account. Have them follow steps for what they should do  by sending them this article.
3. Access to your Fi Rescue Account. 

To Transfer a Fi Rescue Collar to an Adopter

1. 1. Open the Fi App and log in to your Rescue account.
   2. Tap the dog avatar in the lower-right corner of your screen. Once you are in the profile, tap the Menu button:
      
      
   3. Tap on Manage Rescues:
      
      
   4. You will see two categories:
      1. 1. Select the dog you want to place: Dogs listed here have not yet been transferred to adopter parents.  
            
         2. Select a dog to recall into the rescue: If the dog was previously with a foster parent, you will need to recall them before transferring to an adopter. See full instructions on how to recall a dog here.
            
            
   5. Once the dog has been recalled back, or if they previously were not with a foster, the dog will be listed under Select the dog you want to place. Tap which dog you would like to transfer, and then tap Transfer to an adopter:
      
      
   6. Enter the adopter's email you noted earlier (must be the email the adopter uses to sign into the Fi App) and the gift card code you have assigned to the adopter:
      
      
   7. You are prompted to enter the adopter’s billing information whenever possible in the adopter transfer process - however, this is optional. If you do not have their billing information, you may uncheck the box that says I have billing information for the adopter. Depending on your state, your adopter might be charged sales tax on the membership.
      • If you uncheck the billing information box, a prompt will appear. You must still enter a first and last name but no other information.
        
        
   8. Once all information has been filled out, tap Transfer:
      1. Note: Once this step is completed, this dog will show up in the adopter's account and will no longer show in the Rescue account. The Rescue will not have access to this dog.  
         
   9. The adopter will receive an email with the gift card redemption code you added to their account. They will use this code to set up a Fi Membership.
   10. Give the adopter the Fi Rescue Collar and a Fi Base. Do not give them the Rescue Fi Base you use to activate collars.
   11. Share I Have Adopted a Dog With a Fi Collar, How Do I Set Up My Fi Account? with the adopter for further instructions on setting up the Fi Collar.