How Do I Access Fi's Live Phone Support?

Fi offers a dedicated phone support line for:

• Series 3 customers with a 1 Year or above Membership
• Series 2 customers with a 2 or 3 Year Subscription

If you are unsure of which Fi Plan you have, see: How Do I Check My Current Fi GPS/LTE Subscription/Membership Plan? Support + is available once you have activated your Fi Collar. 

Our team is also available by email, where we can resolve most issues within one or two messages. We pride ourselves in our quick resolutions, and can get to our customer emails within a few business hours.

📧  Support by Email for Fi Pet Owners: fill out this form.

You can also contact our virtual assistant, Robo Pup. Robo Pup works around the clock and can help with many different requests. If Robo Pup can't help, they'll make sure your message gets to us, and our support team will follow up by email.

💬  Support by chat with our virtual assistant Robo Pup: chat with us by clicking here. 

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Steps to Access Support +

1. Open the Fi App.
2. Tap on your dog's profile in the bottom right-hand corner:
   
   
3. Under Menu, if you have a Series 3 Membership, you will see the 📞 Support + option:
   
   
4. Once you tap 📞 Support + you will be put in contact with our Live Phone Support team.
5. If you are not on a plan that offers Support +, you will be offered an upgrade option.
   • Series 3:
     • Upgrade your membership to a prepaid 1 or 2 year membership in the Fi App. Within the Menu Tab, tap Support + and then tap Upgrade now:
       
       
   • Series 2:
     • Upgrade to a Series 3 Collar directly in the Fi App. See: Does Fi Offer an Upgrade Program?
       
     • Fill out this form to upgrade to a 2 or a 3 year Series 2 Subscription.