Fi offers a dedicated phone support line for members with a 1 or 2 year prepaid Series 3 Membership. See: How Do I Check My Current Fi GPS/LTE Subscription/Membership Plan? Support + is available once you have activated your Series 3 Collar.
Our team is also available by email and live chat, where we can resolve most issues within one or two messages. We pride ourselves in our quick resolutions, and can get to our customer emails within a few business hours.
📧 Support by Email for Fi Pet Owners: fill out this form.
💬 Support by Chat: chat with us by clicking here.
Steps to Access Support +
- Open the Fi App.
- Tap on your dog's profile in the bottom right-hand corner:
- Under Menu, if you have a Series 3 Membership, you will see the 📞 Support + option:
- Once you tap 📞 Support + you will be put in contact with our Live Phone Support team.