You can upgrade your Subscription/Membership anytime directly in the Fi App. You will be charged for your upgraded Subscription/Membership minus a refund credit prorated for the remaining term of your current subscription/membership plan. Your upgraded plan will begin immediately upon purchase.
If you are unsure what your current plan is, see: How Do I Check My Current Fi GPS/LTE Subscription/Membership Plan?
If you need to cancel your Fi Subscription/Membership, see: How Do I Cancel My Fi Subscription/Membership?
Steps to Upgrade a Fi Subscription/Membership
- Open the Fi App.
- Tap your dog's Profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines:
- Tap Collars:
- Tap into the dog collar you would like to view.
- Tap View Details:
- Tap Manage Membership:
- Based on your current plan, available upgraded Subscription/Membership options will appear.
- Tap on the plan you would like to upgrade to, and the price for that plan minus a refund (if any time is remaining on your current subscription/membership plan) will be shown.
- Tap Save.
- Tap Place Order.
- Repeat if you would like to upgrade other Subscription/Memberships on your account.