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How to Manage Your Fi Supplements Subscription

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In the Fi App, you have complete control over your Fi Supplements Subscription and upcoming shipment(s). You can easily add another subscription, skip your next shipment, change shipping frequency, or cancel the subscription altogether.

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Frequently Asked Questions

What Is the Delivery Schedule?

How often you'll get the bags shipped depends on the size and appetite of your dog. It can be every 4, 6, or 12 weeks. You can manage the subscription at any time in the Fi App.

What Is My Level of Commitment?

This is an ongoing subscription, and you can manage the subscription at any time in the Fi App. 

How Do I View My Fi Supplements Subscription?

  1. Open the Fi App.
  2. Tap your dog's avatar in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. On the Supplements Menu, you can view your Fi Supplements Subscription(s), the status of your shipment(s), see your next shipment date(s), your shipment(s) frequency, and add another supplements subscription:
    Supplements Menu.png
  5. To exit, tap the arrow in the upper left-hand corner:
    Supplements MenuBack.png

How Do I View My Fi Supplements Upcoming Shipment?

  1. Open the Fi App.
  2. Tap your dog's avatar in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to view and tap Manage:
    Tap Manage.png
  5. Here, you can modify your next upcoming shipment by changing the shipment date, skipping the upcoming shipment, or sending your supplements subscription now. Additionally, you can modify your subscription by changing the shipping frequency:
    Manage Menu.png
  6. Tap the arrow in the upper left-hand corner to return to the Supplements Menu:Manage MenuBack.png
  7. To exit, tap the x in the upper right-hand corner:
    Manage Menu X.png

How Do I Cancel My Upcoming Fi Supplements Shipment?

  1. Open the Fi App.
  2. Tap your dog's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to cancel and tap Manage:
    Tap Manage.png
  5. Tap the arrow next to Shipment frequency:
    Shipping Frequency.png
  6. Tap Cancel subscription:
    Cancel Subscription.png
  7. Provide a reason for cancellation, and tap Continue:
    IMG_0557-portrait.png
  8. You will be offered to skip the next shipment, with the new shipment date displayed, should you accept the offer.
      1. To accept the offer, tap Skip next shipment:
        Skip next shipment.png
      2. A green confirmation message will appear once the shipping frequency is updated:
        Successfully updated.png
  9. To move forward with cancellation instead, tap Continue with Cancellation:
    Skip Continue.png
  10. You will be offered a discount on your next shipment, with the new next shipment price displayed should you accept the offer:
    1. To accept the offer, tap Claim 33% discount:
      Claim Discount.png
    2. Apply the discount by tapping Confirm:
      Confirm discount.png
    3. A green confirmation message will appear once the subscription is updated:
      Successfully updated.png
  11. To move forward with cancellation instead, tap Continue with Cancellation:
    Claim Cancel.png
  12. If you have another subscription, you will see a green cancellation confirmation message once the cancellation is complete. You'll soon receive an email confirming the cancellation.

    To exit the Supplements Menu, tap the arrow in the upper left-hand corner:
    Cancel Success Back.png  
  13. If you don't have any other active subscriptions besides the one you just cancelled, you'll be redirected to the supplements purchase page once the cancellation is complete. You'll soon receive an email confirming the cancellation.

    To exit the supplements purchase page, tap the arrow in the upper left-hand corner:
      No First Bag arrow .png

How Do I Change My Shipping Address for my Upcoming Shipment?

Kindly note that if you’ve recently placed an order or if your supplements have already shipped, updating the shipping address will only apply to future orders, not the current order.

  1. Open the Fi App.
  2. Tap your dog's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to update the shipping address for and tap Manage:
    Tap Manage.png
  5. Tap the arrow next to Update shipment address:
    Update Shipping Address.png
  6. Type in your new shipping address and tap Update address to save:
    Update Address.png
  7. A green confirmation message will appear once the shipping address for your upcoming shipment is updated:
    Successfully updated.png

  8. To exit, tap the arrow in the upper left-hand corner:

    Supplements MenuBack.png
How Do I Change My Fi Supplements Subscription's Shipping Frequency?
  1. Open the Fi App.
  2. Tap your dog's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to update the shipping frequency and tap Manage:
    Tap Manage.png
  5. Tap the arrow next to Shipment frequency:
    Update Shipping Frequency.png
  6. Choose the shipping frequency you would like, and tap to select it:
    IMG_0541-portrait.png 
  7. A green confirmation message will appear once the shipping frequency is updated:
    Successfully updated.png
  8. To exit, tap the arrow in the upper left-hand corner:
    Supplements MenuBack.png

How Do I Update My Next Shipment Date?

  1. Open the Fi App.
  2. Tap your dog's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to modify and tap Manage:
    Tap Manage.png
  5. Tap the arrow on the right-hand side of Update shipment date:
    Update Shipment Date.png
  6. Select the date for your next shipment. Adjust the month using the arrows on the right and then tap Update shipment to DATE to confirm the date:
    Update upcoming shipment.png
  7. A green confirmation message will appear once the shipping date for the upcoming shipment is updated:
    Successfully updated.png
  8. To exit, tap the arrow in the upper left-hand corner:
    Supplements MenuBack.png

How Do I Skip My Upcoming Shipment?

  1. Open the Fi App.
  2. Tap your dog's avatar in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to modify and tap Manage:
    Tap Manage.png
  5. Tap Skip shipment:
    Skip Shipment.png
  6. You can either accept the shipping date provided by tapping Update shipment date or tap Choose different shipment date to select a date on the calendar:
    Update Shipping date.png
  7.  A green confirmation message will appear once the shipping date for the upcoming shipment is updated:
    Successfully updated.png
  8. To exit, tap the arrow in the upper left-hand corner:
    Supplements MenuBack.png

How Do I Send My Supplements Shipment Now?

  1. Open the Fi App.
  2. Tap your dog's avatar in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. Once in the Supplements Menu, find the subscription you want to modify and tap Manage:
    Tap Manage.png
  5. Tap Send now:
    Send Now.png
  6. You can either accept the shipping date provided by tapping Update shipment date or tap Choose different shipment date to select a date on the calendar:
    Confirm shipment send now.png
  7.  A green confirmation message will appear once the shipping date for the upcoming shipment is updated:
    Successfully updated.png
  8. To exit, tap the arrow in the upper left-hand corner:
    Supplements MenuBack.png

How Do I Add a Fi Supplements Subscription?

  1. Open the Fi App.
  2. Tap your dog's avatar in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements to open the supplements purchase page:
    Phil Menu iPhone Supplements.png No First Bag Free.png

  4. Scroll down and select the shipping frequency that works for you and your dog. Tap the arrow to view all of the shipping frequency options, and tap the shipping frequency option that is best:
    Sup Arrow-portrait.png   IMG_0608-portrait.png

  5. Scroll down to the bottom of the supplements purchase page and tap Subscribe:
    Subscribe.png

  6. Your new subscription will be added to the Supplements Menu. To exit, tap the arrow in the upper left-hand corner:

    Supplements MenuBack.png

How Do I Add Another Fi Supplements Subscription?

  1. Open the Fi App.
  2. Tap your dog's avatar in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu:
    Phil Profile iPhone.png
  3. Tap Supplements:
    Phil Menu iPhone Supplements.png
  4. To add another Fi Supplements Subscription, tap Add Supplements:
    Add supplements.png  No First Bag Free.png

  5. Scroll down and select the shipping frequency that works for you and your dog. Tap the arrow to view all of the shipping frequency options, and tap the shipping frequency option that is best:
    Sup Arrow-portrait.png   IMG_0608-portrait.png

  6. Scroll down to the bottom of the supplements purchase page and tap Subscribe:
    Subscribe.png

  7. Your new subscription will be added to the Supplements Menu. To exit, tap the arrow in the upper left-hand corner:

    2 Subs Back.png

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