We hope it never happens - but if you can't find your dog, you can use the Fi app paired with your dog's Fi collar and an active GPS subscription to track them down quickly.
Note: Without a GPS subscription, 'Lost Dog Mode' is not available. In order to purchase a subscription post-purchase of your dog's Fi collar, contact Fi support via our request form.
'Lost Dog Mode' Using the Fi App
Login to the Fi app - you will land on the main map screen.
Tap the red 'Lost' button. This will enter your dog's Fi collar into 'Lost Dog Mode' - which will:
- Increase location reports via notification to once per minute.
- Activate the red pulsing LED light on the Fi module to make your dog easier to spot at night or in low visibility conditions.
- The LED light will drain your dog's Fi collar battery faster - so keep an eye on the battery gauge displayed at the bottom of the screen and consider switching the light off if you dog's Fi collar battery is running too close to empty while you're still trying to track them down.
Keep the app open while searching for your dog so you can track quickly.
Note: In 'Lost Dog Mode,' your dog's Fi collar will only have approximately one day of battery life - this is why its important to save as much battery as possible when your dog is not lost!
For more information on battery life, see Collar Battery Life.
Still having trouble finding your dog?
- Contact Fi support - If you have an active GPS subscription, Fi support is available 24/7 for lost dog cases. Submit a request via the request form or dial +1 (855) 343-4688 and select '1' - Fi Support will be alerted right away and reach back out within minutes.
- Reach out to your friends, family, and neighbors. Alert them as quickly as possible. The earlier you get the word out that your pup is lost, the more likely it will be that your dog is still close to where you both were last, and someone has seen them.
- Post to social media. Get your friends and family to also share the post!
- Search the neighborhood. Walk or drive around the area as often as you can, odds are the dog is near where you last saw them.
- Print flyers. Posting flyers in the area where you lost them will make more of the neighborhood aware of your dog. Things you'll want to include are your contact information, a picture of the dog, breed, sex, age, weight, and anything distinct about their appearance that would make them easier to spot.
- Contact local animal shelters and animal control agencies. There is always a chance if you haven't found your dog that they may have picked them up.
Don't give up! You might not find your pup immediately but the more often you're searching, contacting local resources, and reaching out to friends & family, the more likely you are to get your dog back home safe & sound.
If a dog is wearing a Fi Collar, the serial number can help us identify the pup and notify their owner. If you ever find a lost pet wearing a Fi Collar, please contact us so we can help.