The Fi base is a charging station for the Fi Collar but it does much more than that - the Fi base helps extend battery life of the Fi collar when its nearby, preserving battery for times when GPS tracking is needed. For more information about your dog's Fi collar battery life, see Battery Life.
It's essential for overall, proper functioning of your Fi system that the Fi Collar connects to a Fi Base, when your dog is at home, or indoors. To ensure this is the case, the charging base should be connected to wifi, plugged in, and in the area your dog frequents. This will ensure the that you receive timely notifications when your dog leaves your home's Safe Zone.
To understand Fi Base coverage see: Understanding Fi Base Connectivity & Coverage
To check the Fi Collar connection:
- Open the Fi App
- Tap 'Live'
- Tap the arrow on the top right
- Tap your dog's icon on the map
- From there, you'll how your collar is currently connected. This -
- indicates base. You will always see who your pup is located with if they are away from the base. - Exit the full map screen by tapping the back button on the bottom left
Each Fi Base provides 150 foot radius of coverage in clear air, and this can be impacted by walls, building materials or floors. If your pup's Fi Collar is having a hard time connecting to the Fi Base, see: How to improve your Fi Base Connectivity
Bases Menu - iOS
Tap into Bases to see a list of all your bases, and manage their settings. To access the Bases Menu:
- Open the Fi App
- Tap your pup's profile on the bottom right hand corner
- Tap the three stacked lines on the top right
- Tap "Bases" (from here you can add a new Fi Base by tapping + on the top right, see: Multiple Fi Bases)
- Each Fi Base associated with your pet will be listed, tap to reveal:
- NAME: The default setting will be the serial number for the base, and you can change the name to reflect their location, such as "home", "office" by tapping into each Fi Base listed, and editing "Name"
- NETWORK: Network the Fi Base is currently or was last connected to
- SERIAL NUMBER: The unique serial number associated to each Fi Base
- UPDATE WIFI: If your base is ever offline, you will receive a notification, see: Troubleshooting your Fi Charging Base
- SET LOCATION: Each base must have a location set, as when the collar is connected to the base, it will report the location set within here. You can update this by "set location" within the base page. If you travel with your Fi Base, ensure to update the new location upon arrival.
- Unlink From My Account: Tap here to remove a base from your account
- Each Fi Base associated with your pet will be listed, tap to reveal:
Bases Menu - Android
Tap into Bases to see a list of all your bases, and manage their settings. To access the Bases Menu:
- Open the Fi App
- Tap your pup's profile on the bottom right-hand corner
- Tap the three stacked lines on the top right
- Tap "Bases"
- Each Fi Base associated with your pet will be listed, from here you can:
- Remove: Tap the top right to remove a Fi Base from your account
- + Add a new base: Tap here to add a new Fi Base. See: Multiple Fi Bases
- Tap into a specific Fi Base to reveal:
- NAME: The default setting will be the serial number for the base, and you can change the name to reflect their location, such as "home", "office" by tapping into each Fi Base listed, and editing "Name"
- NETWORK: Network the Fi Base is currently or was last connected to
- RECONFIGURE: If your base is ever offline, you will receive a notification, see: Troubleshooting your Fi Charging Base
- SET LOCATION: Each base must have a location set, as when the collar is connected to the base, it will report the location set within here. You can update this by "set location" within the base page. If you travel with your Fi Base, ensure to update the new location upon arrival.
- Each Fi Base associated with your pet will be listed, from here you can:
Charging Your Dog's Fi Collar:
To charge your dog's Fi collar, place the collar module on the base. You’ll notice the LED light on the module pulse blue as the collar charges.
When fully charged, the LED light will remain blue and stop pulsing. For full recharge time, allow 3 hours.
We'll send a reminder at 20% and 5% to recharge, see: Alert Settings & Notifications
Lost Base Cord/Cable?
Any standard USB type A to micro USB will work!
Removing a Fi Base
You will rarely need to remove a Fi Base from your account- if the Fi Base is being moved from one location to another, you'll simply want to reconfigure following: Reconfiguring & Troubleshooting your Fi Charging Base.
To remove a Fi Base from your household (so it can be activated by a different account):
- Open the Fi App
- Tap your pup's profile on the bottom right-hand corner
- Tap the three stacked lines on the top right
- Tap 'Bases'
- iOS: Tap into the Fi Base you want to remove
- Tap UNLINK FROM MY ACCOUNT
- Tap Unlink to verify
- Android: Tap Remove on the top right corner
- This will reveal a red button ⛔ next to all Fi Bases
- Tap the red button ⛔ next to the Fi Base you want to remove
- Tap YES to verify