How Do I Reset My Password?

During checkout, all customers create a password. When signing in to your Fi Account, you will use the email and password you used at checkout. If needed, you can reset your password here or you can reset your password in the Fi App. 

• To reset your password, you'll want to use the same email address where your order confirmation, receipt and tracking information were sent. Enter your email and tap SEND EMAIL:
  
  

Keep an eye on your email inbox for an email with subject line Password Reset. Scroll down to Resetting Your Fi Account Password From the App -  Step 6 - for further instructions. 

If you are trying to set up a Fi Collar that was previously set up to a different account, you will need to Contact Fi Customer Success.
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Resetting Your Fi Account Password From the App:

1. Open the Fi App.

2. Tap Sign In:
   

3. Enter the email address associated with your Fi Account. Please ensure your email is correctly spelled. Then tap I forgot my password:

   

4. A message will appear, tap OK to confirm your password reset:
   
   
5. Keep an eye on your email inbox for an email with subject line Password Reset. Open the email and tap Change Password:
   • Please note, your Change Password link is only valid for 1 hour. After 1 hour, it will expire, and you will need to repeat the above steps to be sent a new change password link.
     
6. Enter your new password and tap Set Password:
   
   
7. Once completed, the system will send you a message: 
   
   
8. Your password has been reset. Use this password to log into the app. 

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Tips:

• Check your spam folder for the password reset email.
• Try requesting a password reset again from the app if unsuccessful the first time - double check your email address is entered correctly.
• If you’re using a Gmail email address, check the Social tab of your inbox for the password reset email.
• If you still need help, please contact us on chat and type in "reset password".