1 Year Warranty
Every Fi collar has a one-year product warranty from purchase date. If you experience any technical or hardware issues with your Fi collar module or base within one year of purchase, our support team will troubleshoot and, if necessary, replace the collar and/or base without charge.
To start a claim, please reach out to us via our request form for support regarding your pup's Fi collar or base or questions regarding your one-year product warranty.
Please also include the following information in the description section so we can get started on a fix right away:
- Which device is affected - your pup's Fi collar module, base, or both
- A thorough description of the issue you're experiencing, for any hardware claims, pictures are required
- What steps you've taken, if any, in attempts to resolve the issue
- A copy of your original receipt or invoice number if purchased on tryfi.com
Please note, the Fi Warranty only covers products purchased from tryfi.com or authorized retailers. You must have your original receipt or invoice number to file a warranty claim.
All Series 1 Fi Collars are rigorously tested for 100 lbs of static pull force in our manufacturing facility, and constructed from fiber-reinforced nylon, Fi Series 2 is reinforced with an internal end-to-end metal frame and tested for 300 lbs static pull force limit.
For dogs with specific behavioral issues, or pullers we recommend using a harness in complement to the Fi Collar for tracking. Depending on the impact speed of a shock load (like a squirrel sighting) the energy delivered to the hinge can exceed a 300 lbs static pull.
All hardware claims must be accompanied by photos, and the damaged product must be returned.
The Fi Warranty does not cover products that are lost, have been misused (including pull force), chewed, altered or damage from wear and tear. Fi Makers and products sold by third party makers are not covered by Fi's warranty.