Monday - Friday: 1pm - 6pm EST
You can also visit our Help Center for answers to FAQs and recommendations for troubleshooting.
24/7 Lost Dog Emergency Agent Support:
Lost Dog Emergency Agent support is available to all Fi customers with a GPS subscription.
In the event that your dog is lost (we hope it never happens!) and need further assistance using 'Lost Dog Mode,' contact Fi Support from within the app, you'll see an option to call us from this mode. An agent will be assigned to your case right away, despite our normal hours of operation.