Fi Support is always happy to help.
You can also visit our Help Center for answers to FAQs and recommendations for troubleshooting.
Hours of Operation:
Monday - Friday: 9am - 8pm EST
- We’ll send an email reply to your direct email or request form submission within one business day.
Currently, we offer phone support for emergency Lost Dog cases only, and are happy to assist with all other inquiries via email.
24/7 Lost Dog Emergency Agent Support:
24/7 Lost Dog Emergency Agent support is available to all Fi customers with a GPS subscription.
In the event that you lose your dog (we hope it never happens!) and need further assistance using 'Lost Dog Mode,' contact Fi Support at +1 (855) 343-4688 and dial "1" - an agent will be assigned to your case right away, despite our normal hours of operation.