Fi's Customer Success team is here for all your questions- we love to hear from you and your pup. If you send us a photo of your pup, you'll certainly make our day!
Our Help Center is a comprehensive resource with answers to many questions and recommendations for troubleshooting. These resources will provide you with immediate answers.
Fi Collar (Sizing, Connection, Fi Base)
Fi App (Light Patterns, Activity Tracking, Live Tracking/Lost Dog Mode)
Orders and Gift Cards
Returns and Exchanges
Subscriptions/Memberships & Account Management
Fi Nano Microchip (Pet Owner)
📧 Support by Email for Fi Pet Owners: fill out this form.
We try to answer all requests within a few business days.
We're in office 7 days a week: 10am - 8pm EST.
💬 Support by chat with our virtual assistant Robo Pup: chat with us by clicking here.
Robo Pup works around the clock and can help with many different requests. If Robo Pup can't help, they'll make sure your message gets to us, and our support team will follow up by email.
🐶 🩺 Support for Fi Professional Partners: You can reach out to us with any questions via this form.
☎️ Live Phone Support
Support + is available 7 days a week, 10am - 8pm EST for:
- Series 3 customers with a 1 Year or above Membership
- Series 2 customers with a 2 or 3 Year Subscription
If you don't have a plan that offers Support +, you have the option to upgrade. See: How Do I Upgrade My Fi Subscription/Membership?
You can contact Fi's phone line directly from your Fi App, see: How Do I Access Fi's Live Phone Support?
- Fi's Limited Warranty Policy
- Fi's Extended Hardware Warranty
- How Do I File a Warranty Claim?
- Does Fi Offer an Upgrade Program?
- What's Included With a Fi Collar "Kit" Purchase?