Fi's Customer Success team is here for all your questions! If you send us a photo of your dog, you'll certainly make our day!
How to Contact Us
Email Support for Fi Pet Owners
Fill out this form. We try to answer all requests within a few business days. We're in office 7 days a week: 10am - 8pm EST.
Chat Support with our Virtual Assistant, Robo Pup
Chat with us by clicking here. Robo Pup works around the clock and can help with many different requests. If Robo Pup can't help, they'll make sure your message gets to us, and our support team will follow up by email.
Support for Fi Professional Partners
You can reach out to us with any questions via this form.
Live Phone Support
Support + is available 7 days a week, 10am - 8pm EST for:
- Series 3 members with a 6 month or above membership
- Series 2 members with a 2 or 3 Year membership
You can contact Fi's phone line directly from your Fi App.
If you don't have a plan that offers Support +, you have the option to upgrade.