"Fi collar has been offline for X minutes and is trying to acquire a location update." are also known as "Offline Alerts".
These notifications will alert you when we have been unable to communicate with the collar for a specified length of time. You can edit these settings from your Fi app, from the home screen:
Tap the menu icon on the top left
Tap into your pet's card
Tap Alert Settings
Offline Alerts can be set to trigger as quickly as 10 minutes and up to 60 minutes, or turned off. Our in app recommendation is 30 minutes.
If you are seeing this message and:
- Your pup is indoors, it is possible they have moved away from where base coverage is available. See: How to improve your Fi Base Connectivity
- You are with your pup, see: How to improve Fi App Mobile Connectivity
- Your pup is outdoors: The collar is searching for a GPS location report