"Your Dog's Name's Fi collar has been offline for X minutes and is trying to acquire a location update." is known as an "Offline Alert" (see: Alert Settings & Notifications).
These notifications are pushed when Fi servers have been unable to communicate with the collar for the selected length of time. Offline Alerts can be set to trigger as quickly as 10 minutes and up to 60 minutes, or turned off. The in app recommendation is 30 minutes.
We recommend lower-numbered offline alerts only if you are in an area with poor LTE, and as such, in the case of an escape, we'd have trouble communicating with the collar. Before adjusting these settings, we recommend understanding LTE coverage in your area, and base coverage in your home.
To adjust these notification settings:
- Open the Fi App
- Tap your pup's profile on the bottom right hand corner
- Tap the three stacked lines on the top right
- Tap Collars
- Tap into the collar you want to adjust
- Tap Alert Settings
Testing LTE: LTE/GPS is key to remotely tracking your pup, if you have an escape artist on your hands, testing LTE will help you understand how quickly your pup’s Fi Collar will be able to detect an escape.
Testing GPS + LTE & Lost Dog Mode will help you set up different tests to understand performance at your home.
Troubleshooting Excessive Offline Alerts
If you are seeing this message and:
- Your pup is indoors - they have moved to an area that does not have base coverage. See: How to improve your Fi Base Connectivity. For large complex properties, or daycare, we recommend FI Series 2- which can connect to WiFi directly.
- You are with your pup - our phone has disconnected from their collar, see: How to improve Fi App Mobile Connectivity
- Your pup is outdoors - the collar is searching for a GPS location report