"Your Dog's Name's Fi collar has been offline for X minutes and is trying to acquire a location update." is known as an "Offline Alert".
These notifications are pushed when we have been unable to communicate with the collar for your selected length of time. You can select when you would like to be alerted in your Fi app settings, from the home screen:
- Open the Fi App
- Tap your pup's profile on the bottom right hand corner
- Tap the three stacked lines on the top right
- Tap Collars
- Tap into the collar you want to adjust
- Tap Alert Settings
Offline Alerts can be set to trigger as quickly as 10 minutes and up to 60 minutes, or turned off. Our recommendation is 30 minutes. At our recommended setting you will still receive an escape alert within 5 minutes should your pup escape.
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