Having a good, stable Fi Base connectivity is paramount to the overall Fi system being accurate and your Fi Collar battery life lasting for as long as possible.
The Fi base is a charging station for the Fi Collar but it does much more than that - it also acts as a Bluetooth signal beacon for your home.
GPS signal is really not good at going through structures (roof / walls) so when your dog is inside the Fi system needs to rely on your Fi Base connectivity and your cell phones to confirm that your dog is sound and safe.
Each charging base will broadcast a signal that can go as far as 200 feet away in open areas. This signal is multi-directional (meaning that it will also travel up / down) and will try to reach your Fi Collar. When it does it will suck in all the data available on your collar (like the number of steps that your pup did while at home) and relay that data to our servers using your Wifi network.
For this reason it is very important that :
- Your base is properly configured on your Wifi network - if not it will not connect to your Fi Collar. Remember this if you take your base to your vacation home for instance.
- Your base is placed in your home near the area your dog spends the most time in - Bluetooth waves will travel through walls and structure but can still be easily stopped within a house. You want to increase the likelihood that your base will be able to connect to the Fi Collar.
- If you have a backyard plug the Fi Base next to a window with a clear sight to the yard.
- If you have a large home - consider purchasing more bases. The Fi system was designed as a mesh network that can allow any base to automagically take over and connect any of your Fi Collars to the system. This can be useful if you have a home with multiple floors and your dog is spending time upstairs.
Finally - do some testing!
HERE IS A QUICK TEST SCENARIO
- When at home and standing with your dog next to the Fi Base, turn off the Bluetooth on your phone - this will force the collar to connect to the Fi base.
- After a minute turn the Bluetooth back on on your phone and open the Fi app. In the menu you should now see this icon next to the Fi Collar - - this means that it is now connected to the Fi Base. If you do not see this icon - see Troubleshooting your Fi Charging Base
- Take your dog (wearing the Fi collar) with you and stand in different places of your home - as long as you see this icon in the menu, the Fi Collar can see and communicate with the Fi Base. When it loses connectivity it will switch to connecting to your phone and you will see a colored round icon with your initial inside like this one - -
- Rinse and repeat from Step 1 - this way you can have a good idea of where your Fi Base can communicate with your Fi Collar or not. Remember that when your Fi Base cannot find your collar, you still have any cell phone running the Fi App in the background to connect to your collar. So it's a little mesh network that makes sure it always knows exactly where your dog is!