Having good, stable Fi Base connectivity is paramount to the overall Fi system being accurate and your Fi Collar battery life lasting for as long as possible.
GPS signal is not reliable indoors, and as such when your dog is inside the Fi system needs to rely on your Fi App & Fi Base to confirm that your dog is sound and safe.
Each charging base will broadcast a signal that can go as far as 150 feet radius in open areas. This signal is multi-directional (meaning that it will also travel up / down) and will try to reach your Fi Collar. When it does it will take in all the data available on your collar (like the number of steps that your pup did while at home) and relay that data to our servers using your Wifi network.
For this reason it is very important that :
- Your base is properly configured on your Wifi network - if not it will not connect to your Fi Collar. Remember this if you travel with your pup's Fi Base
- Your base is placed in your home near the area your dog spends the most time in - Bluetooth waves will travel through walls and structure but can still be easily stopped within a house. You want to increase the likelihood that your base will be able to connect to the Fi Collar.
- If you have a backyard plug the Fi Base next to a window with a clear sight to the yard.
- If you have a large home - consider purchasing additional bases. The Fi system was designed as a mesh network that can easily allow us to extend coverage with multiple Fi Bases. This can be useful if you have a home with multiple floors or a complex layout, and your pup can roam freely through out the day.
Understanding Fi Base Coverage in Your Home
Here is a quick test you can do:
- When at home and standing with your dog next to the Fi Base, turn off the Bluetooth on your phone - this will force the collar to connect to the Fi base.
- After a minute turn the Bluetooth back on on your phone and open the Fi app. On the Live screen, click on your pet's card on the screen and you should now see this icon next to the battery status - - this means that it is now connected to the Fi Base. If you do not see this icon - see Troubleshooting your Fi Charging Base
- Take your dog (wearing the Fi collar) with you and stand in different places of your home - as long as you see this icon in the menu, the Fi Collar can see and communicate with the Fi Base. When it loses connectivity it will switch to connecting to your phone and you will see a colored round icon with your initial inside like this one - -
This will give you a good idea of where your Fi Base can communicate with your Fi Collar. Remember that when your Fi Base cannot find your collar, you can still have any cell phone running the Fi App in the background connect to your collar.