Keep your Fi Base plugged in and connected to Wi-Fi to optimize collar performance, conserve battery, and ensure timely notifications.
If your Fi Base is plugged in but offline, continue below for help.
What Color Is the LED on Your Series 3 Fi Base Showing?
The Series 3 Fi Base's front indicator light shows its status.
To troubleshoot your Fi Base, start by unplugging and replugging the base into a working outlet.
Once complete, follow the applicable steps below based on the LED color you see:
- No lights with no collar docked indicates normal operation.
- A static blue light indicates your Fi Collar is docked for charging.
- A pulsing green light indicates the base is starting up. This should change to a different color shortly.
- A static red light indicates you are resetting your Fi Collar.
- A pulsing red light indicates a misaligned charger. Unplug your base, inspect the cable connections to ensure they are fully connected, and then replug the base into an outlet.
- A static yellow light indicates no Wi-Fi connectivity. See steps below under How Do I Reconnect My Fi Base to Wi-Fi?
- A pulsing yellow light indicates no Wi-Fi is configured and it is ready to be activated.
- If you see a pulsing cycle through all colors, please Contact Fi Customer Success.
Please note, the Series 2 Fi Base does not have an indicator light. If you need to troubleshoot your Series 2 Fi Base, please:
- Unplug and replug the base into a working outlet.
- Test it for power by placing your Fi Collar on it; the collar should light up.
- If the collar lights up but your base is offline, proceed to follow How Do I Reconnect My Fi Base to Wi-Fi?
How Do I Reconnect My Fi Base to Wi-Fi?
1. Open the Fi App.
2. Tap your dog's avatar in the lower-right corner of your screen. Once in the dog profile, tap the 3 stacked lines in the upper-right to open the Menu:
3. Tap Bases:
4. When a Fi Charging Base is offline, you will see a red exclamation next to the affected base. Tap into the base to connect.
5. Tap UPDATE Wi-Fi:
6. Tap Continue to choose your Wi-Fi network:
7. Once the app scans Wi-Fi networks, a list of available networks will appear. Tap your network from Choose a Network.
If your Wi-Fi network does not show up, see our Wi-Fi troubleshooting article.
8. Enter your network's Wi-Fi password and tap Connect:
9. If Wi-Fi connects properly, you will get a screen saying Your Fi Base is all set!
If you receive an error or can not activate your base, see: Adding a Fi Base to Your Fi App.
What Do I Do If Those Steps Don't Work?
Check Your Wi-Fi Network
Your Series 3 Fi Base has an indicator light. It will show a static yellow light if the base has no Wi-Fi connectivity.
Is your Wi-Fi network online and working? Ensure other devices in your home can connect to your Wi-Fi network. If not, restart your Wi-Fi router or modem.
Make Sure Your Fi Base Is Plugged In
The Fi Base needs to remain plugged in to stay online. Confirm your base is getting power by placing your dog’s Fi Collar on the base, the collar should light up. If not, try unplugging and replugging the Fi Base into a different outlet.
For Series 3, the Fi Base indicator light will be blue when your Fi Collar is docked on the base.
Contact our Customer Success Team
If you need additional assistance, our Customer Success Team is standing by to help! Give us a call at 1-888-4-Fi-DOGS or start a chat with our Customer Success Team here.