If your dog's Live Map Card displays Offline Reconnecting ... instead of Online in the Fi App, this means the collar is unable to find a connection to the Fi Server to provide a live update.
If you are at home with your Fi Base properly connected and your Fi Collar appears offline, something is up. A reset might be needed.
To perform a reset, please follow the instructions below relevant to your collar's series.
Series 3
- Make sure your Fi Charging Base is plugged in.
- Place your Fi Collar on the Base. You should see your Fi Base's indicator light turn blue, indicating your collar is docked properly.
- On the back of the base, next to the Micro-USB port, there is a small circle. This is the reset button. Hold the reset button for 5 seconds.
- The Fi Base indicator light will turn red, and your Fi Collar Light will flash green - indicating the collar has reset.
Series 2
- Power off the Fi Collar.
- Wait 30 seconds, and turn the Device back on.
- Place your collar back on the Base to complete the reset.
If you're still experiencing issues after your collar reset, please contact our Customer Success Team and we'll be happy to help!