If you are seeing this message and your pup is indoors, or you are with your pup- we know the collar is trying to connect to LTE-M/GPS when it should not be.
- If indoors, it is paramount the collar connects to the base. LTE-M/GPS is not reliable indoors, and will cause an unnecessary battery drain. See: How to improve your Fi Base Connectivity
- If you are with your pup, the collar should connect to the Fi app. See: How to improve Fi Mobile App Connectivity
If your dog is away from you, and not indoors, the Fi collar will continue to search for a LTE-M/GPS signal. Depending on what mode you are on, the collar will try every 1, 5, or 15 minutes.
Coverage for the LTE-M network can be spotty in some areas. Sometimes just a wall, a building or trees can block the signal and make it difficult for the Fi collar to access the AT&T network.
This does not mean that the Fi collar won't be able to access the network should your dog escape - It is precisely because LTE-M coverage can be spotty that the Fi collar has been designed to provide the longest battery life available. As your pup moves around, the long battery life will allow us to continue to connect while your pup moves around, and reconnect as soon as it is in a clear area. If your dog is lost, you should enter Lost Dog Mode.