If you see that your Fi Collar is offline in the Fi App, it means it’s not currently connected to the Fi Server. This can result in an interruption of live updates.
If your Fi Base is connected and your Fi Collar is offline, we recommend resetting your collar.
To reset your Fi Collar, please follow the applicable instructions based on your Fi Series.
Series 3+ & Series 3
- Ensure that your Fi Charging Base is plugged in.
- Place your Fi Device on the base. Your Base Light should turn blue.
- On the back of your base, locate the Charging Base Button (next to the Micro-USB port). Hold the button for 5 seconds.
- The Fi Base Light will turn red. Once your collar light flashes green, the device is reset.
Series 2 & Series 1
- Ensure that your Fi Charging Base is plugged in.
- Place your Fi Device on the base. Your collar should emit a blue light.
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Locate the Reset Button on the bottom of your base.
- Since the Reset Button is small, you may need something small, such as a pen, to press the button.
- Hold the Reset button in for 5 seconds until your collar stops flashing red. Once the light stops flashing, remove your collar from the base.
- Wait 30 seconds and place the collar back on the base. Once back on the base, your reset is complete.
If you're still experiencing issues, please contact our Customer Success Team, and we'll be happy to help!