Ordered the wrong size? Growing puppy? Want a new look? Swapping out your Fi band is easy!
How it works
All Fi bands are interchangeable - this means if you ordered the wrong size, we'll simply want to swap out the wrong sized band for the correct size.
Growing puppy? Looking to make a change to your pup's look?
You'll be able to buy bands and swap as needed. See: Replacing The Fi Collar Band.
If you ordered the wrong size, or have an unused band that has been purchased within 30 days, we will honor an exchange. To do so:
- Order the correct sized band from the accessory shop, this will ensure your pup is outfitted as quickly as possible. See Sizing and Fit
- Reach out to us via our Exchange Request form
- Make sure to include your original invoice number, or shipping address so we can find your order and ensure your refund is processed correctly upon arrival.
- We'll email you back with an RMA number, so we can track the exchange, and our returns center address.
- Mail your exchange. Once your exchange arrives at our returns center, allow 7-10 business days for processing. We will refund the additional band purchase made in step 1.
- Please note, return shipping is arranged for and paid by the customer