Ordered the wrong size? Growing puppy? Want a new look? Swapping out your Fi band is easy!
How it works
All Fi bands are interchangeable- this means if you ordered the wrong size, we'll simply want to swap out the wrong sized band, for the correct size. Growing puppy? Looking to make a change to your pup's look? You'll be able to buy bands and swap as needed. See: Replacing The Fi Collar Band.
If you ordered a wrong size, or have an unused band that has been purchased within 30 days, we will honor an exchange. To do so:
- Order the right sized band from the accessory shop, this will ensure your pup is outfitted as quickly as possible. See Sizing and Fit
- Reach out to us via our Exchange Request form
- Make sure to include your original invoice number, or shipping address so we can find your order and ensure your refund is processed correctly upon arrival.
- We'll email you back with an RMA number so we can track the exchange, and our returns center address.
- Mail your exchange. Once your exchange arrives to our returns center, allow 7-10 business days for processing. We will refund the additional band purchase made in step 1.