Testing GPS + LTE-M

The Fi Collar will always try to use the least amount of battery possible.

Whenever it's in range of your Fi Base, Wi-Fi, or smartphone with the Fi App installed and running, the collar will use those connections to locate your dog and display their activity. Click here to learn about improving your app's mobile connectivity.

Once the collar is out of range of those options (Fi Base, Wi-Fi, or smartphone with the Fi App installed and running), the Fi Collar will use GPS/LTE-M to acquire your dog's location.

It's important that the Fi Collar only connects to GPS/LTE-M outdoors, as GPS/LTE-M is not reliable indoors.

To access GPS, you will need a Fi Membership, which gives you access to the full capabilities of your dog's Fi Collar. To achieve the longest battery life, it is also essential that GPS/LTE-M is only used when needed (when you are apart from your dog, and they are outdoors). 

If your dog is lost, Lost Dog Mode relies on GPS/LTE-M. We recommend familiarizing yourself with the different connection states of your dog's Fi Collar and coverage in your area. 

How to Test Live Tracking Reports

The best way to truly understand GPS coverage in your area is to do some testing, and we've built a function just for that! Please complete this test outside as live tracking will not be accurate indoors. 

1. To start, open the Fi App. Tap the Live Tab in the bottom left-hand corner of your screen:
   

   

2. Tap the Live Map Card:  
   
   
3. Your dog's location map will open. For this test, you need to be connected to your mobile device.
   • If you see a blue circle with your initial (or blue circle with a different owner's initial), then your dog is with you or the other owner.
     
   • If you are not connected to your mobile device, you may still be in the range of your Fi Base or Wi-Fi. Continue walking until you are out of range.
   • Tap on your dog's picture, and you will see what the collar is connected to:
     
     
4. Tap on the arrow in the upper right-hand corner to return to the Live Tab:
   
   
   
5. Tap your dog's avatar in the lower-right corner of your screen. Once you are in your dog profile, tap the 3 stacked lines to open the Menu button:
   
   
6. Tap System Diagnostics:
   
   
7. Tap the collar you want to test, and tap the dog's image to enter Diagnostic Mode:
   
   
8. Scroll to the bottom of the Diagnostic Report and tap Test GPS & LTE:
   
   
9. Tap Start Test:
   
   
10. If your test is successful, you will see a result under Latest GPS/LTE Report with the location of your dog's collar during the test.
    1. If your dog were lost, we'd report their location from this spot.
    2. We recommend repeating this test around your neighborhood or areas where you know your dog escapes too often. 

When running this test, it is possible you may receive one of the following errors:

1. We could not get a proper GPS signal: If your GPS test fails, ensure you are outdoors with open sky and try testing a few spots in your neighborhood.
2. We could not get a proper LTE-M signal: If your LTE-M test fails, it is possible to be in an area with poor coverage. To understand coverage, try a few areas in your neighborhood.