Deactivating and Activating a Fi collar

Getting Started: How It Works, Setup, and Connectivity will provide step by step instructions to activate your Fi collar for the first time. 

Deactivating a Fi collar

If you are using the Fi collar as part of a rescue program, boarding program or have an approved warranty claim, you will need to be able to deactivate and reactivate your pup's Fi collar. To do so: 

1. Ensure you can login to the Fi app for the previously activated Fi collar 
2. Delete the pet associated with the Fi collar you need to deactivate- this will ensure the collar can be activated again for a new pup. (tap the three stacked lines on the top left to reveal the pet card, tap into the pet card, you'll see "remove pet" below the photo of the pup.) 
   • Please note: if you are deactivating a Fi Collar and want to keep the pup's historical details between collars you will need to reach out to support@tryfi.com. Two Fi collars cannot be active at one time for one pet. 
3. If the Fi Base will remain in the same home, you can skip this step, all Fi bases will automatically pair with up to 3 collars within a household. If the Fi Base is being moved to a different account, proceed as follows: Delete the Fi base from the Bases menu (tap the three stacked lines on the top left, tap Bases, tap the Base you want to delete, tap "unlink from my account")

Activating a pre-used Fi collar or Replacement Fi collar 

If you are trying to activate a Fi collar for a pup who previously had a Fi collar, and want to keep the same historical details:

1. Email support@tryfi.com to deactivate the previous Fi module, two Fi collars cannot be active at one time for one pet.  
2. Once the previous Fi module is deactivated you'll see the option to "add collar" by tapping into your pup's pet card 
3. Tap add collar and place the new Fi module on the Fi base 
4. Ensure your Fi GPS/LTE Subscription has transferred over- this should happen automatically, although if you login with an account that is different than the one used for the initial purchase you may need additional assistance. If the subscription does not auto assign, you'll see a yellow banner prompting you to activate a GPS subscription- if you already have one, please email support@tryfi,com for further assistance. 

If you are trying to activate a Fi collar for a pup who did not previously have a Fi collar, or do not want to keep the same historical details:

1. Ensure your pet's previous Fi module has been deactivated (by deleting the pet from the Fi App) 
2. When logging in you'll see the option to "Create Dog Profile" 
3. Ensure your Fi GPS/LTE Subscription has transferred over- this should happen automatically, although if you login with an account that is different than the one used for the initial purchase you may need additional assistance. If the subscription does not auto assign, you'll see a yellow banner prompting you to activate a GPS subscription- if you already have one, please email support@tryfi,com for further assistance.