Adding/Removing Dog Walkers

If your pup spends time with a dog walker, or caretaker, you can grant limited access to your Pup's Fi account by assigning Dog Walker privileges within the Fi App. This will allow your pup's Fi Collar to pair to their mobile, ensuring accurate walk tracking, and preserving battery. 

A Dog Walker, will have access to all pups in your household. 

By default, a Dog walker can access:

• Live (map access only) 
• Discover 
• Activity
• Rank
• Your pet's profile, including pictures
  • From the pet profile, they can access the settings menu (by tapping the three stacked lines on the top right), and will have access to:
    • Collars (limited functionality) 
      • Alert Settings & Notifications
    • WiFi Networks (limited functionality, can add/edit, but not delete)
      • Adding/Removing WiFi Networks - Fi Series 2
    • Account Settings for user
    • Share Fi
      • Fi Referral Program: Refer a pup, earn rewards
    • Help Center
    • Sign Out

Dog Walker Privacy Mode (outlined below) will allow you to further limit access. 

For members of your household, or additional pet parents, we recommend Adding/Removing Multiple Owners instead. 

To add a Dog Walker: 

1. Open the Fi app
2. Tap the your pup's profile on bottom right hand corner 
3. Tap the three stacked lines on the top right
4. Tap Owners / Dog Walkers
5. Tap Invite 
6. Enter the walker's phone number in the Phone Number field OR tap Add from Contacts
7. Select Dog Walker
8. Tap Invite
9. You'll see the invite populate on your smart phone, and text the owner directly from your phone
10. The invited owner will receive an SMS text message containing a link from you
    
    • If the invited owner hasn't yet downloaded the Fi app - this link will direct them to the Google Play or Apple App Store. They will need to:
      • Download the app
      • Create an account
        • Enter the email address desired for their Fi account
        • Pick a password
        • Enter their full name 
        • The invite code will auto populate
    • If the owner has downloaded the app - this link will open the Fi app on their device.
      • If they have not created an account, they will need to:
        • Create an account
        • Enter the email address desired for their Fi account
        • Pick a password
        • Enter their full name
        • The invite code will auto populate
    • If the invited owner already has a Fi account, they will immediately receive access to your pup's profile.

To remove a Dog Walker: 

1. Open the Fi app
2. Tap the your pup's profile on bottom right hand corner 
3. Tap the three stacked lines on the top right
4. Tap Owners / Dog Walkers
5. Tap Remove on the upper right corner of the screen
6. iOS: Tap Remove button next to the dog walker's name
   • Tap Remove to verify
7. Android: This will reveal a red - button next to all Dog Walkers
   • Tap the red - button next to the Dog Walker you want to remove
   • Tap Yes to verify 
     
     

Dog Walker Privacy Mode: 

Toggling Dog Walker Privacy Mode On, will allow you to grant access to your pup's location, only when the collar is paired to the dog walker's phone. They will lose access one hour after the last time the collar has paired to their mobile.