Are you seeing a “retry” message when trying to open the Fi app?
Don’t worry! A couple things could be causing that and there are usually some simple fix.
- Ensure you have LTE or Wi-Fi available on your device. The most common reason you’ll see this screen is if your cell phone does not have service. Without service, the app will not be able to communicate with our servers to receive updates.
- Pro tip: If the LTE/Wi-Fi is on, we recommend turning both settings off and then on. This should reset the connection.
No luck? Here’s some more troubleshooting based on your device.
- Toggle Airplane Mode On/Off. Bring up the device’s Control Center by swiping your finger from the bottom edge of the screen and tap on the airplane icon.
- As a last resort, the DNS cache on any iDevice can also be cleared by resetting the network settings on the device. This will also clear cookies, saved networks and passwords, cellular settings, as well as any VPN settings. You will have to re-enable them individually.
- To reset network settings:
- Launch Settings.
- Tap on General.
- Tap Reset.
- Reset Network Settings and confirm.
A soft reset (turning the phone off and back on after a while) may sometimes do the trick. Although, sometimes the most effective way is through a hard reset (removing the battery and putting it back after about 30 seconds) will reset your DNS cache.
You can also clear the DNS cache through your browser’s settings (most have a setting to clear browsing data and the cache). Doing this through the phone’s Settings is possible as well:
- Launch Settings.
- Tap App Info.
- Tap on the browser you use.
- Tap Storage and then Clear Cache.
If you are still seeing issues after those steps (whether through your iOS or Android device), we recommend then restarting your router.
If you have reached the end of the line with all these steps, please contact firstname.lastname@example.org and we’ll take a closer look at this with you.