There are a few scenarios where you may not be able to tap the continue button and therefore, cannot move past the Fi Nano microchip setup screen while trying to register your Fi Nano.
- "An unknown error occurred when I went to create an account."
- "I have filled out all of my dog's information and the system won't let me tap continue."
"An unknown error occurred when I went to create an account."
You might already have an account. Try to sign in with the account you may have already created.
- Did you forget your password? You can reset it by tapping on "Forgot your password?"
"I have filled out all of my dog's information and the system won't let me tap continue."
Do you have a Mixed Breed dog? All that is needed to register a chip is an active email but if you choose to add in your dogs information, even though your dog is a Mixed Breed, the system will require you to choose a breed. Keep Mixed Breed checked but also choose the closest breed you think your pup relates to from the drop down that says Dog Breed: