If you have received an email message with the subject "You have a Fi Nano Message about (Dog's Name)!", this means a dog that is registered under your account has been found.
If the pet is still under your care, reply back to coordinate reclaiming the dog.
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If the Pet Is Registered to an Owner
We recommend reaching out to the owner to verify if they have been in contact with the finder of their pet. To find the owner:
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You will need the microchip number from the found pet. If this was not provided, please email the person who found the pet, ask for the microchip number, and then proceed to the next steps.
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Go to nano.tryfi.com and search the microchip number in the "Look up microchip scan codes" search field:
- Email the current owner of the dog by clicking SEND MESSAGE to see if they have been notified and in contact with the finder of their pet: