Why Did I Receive a Notification That My Dog Left Home When They Did Not?

If you receive a notification that your dog has left their safe zone, but they have not actually left their safe zone, this indicates a setup issue that can be easily resolved.

You may have received a false alert while your dog is without an owner or when they are with an owner. See below for information on how to resolve either scenario.

_________________________________________________________________________________________

False Exit Alert & Dog Is WITHOUT an Owner

If you receive a false escape alert and no owner is listed in the notification, "Izzy just left home", this indicates:

1. The Fi Collar's GPS/LTE chips were activated.
2. Fi received two GPS/LTE reports indicating your dog was outside a Safe Zone. 

If your dog is indoors, it is imperative to avoid powering on the GPS/LTE chips. GPS/LTE is best used to help you remotely track your dog when they are outside. While indoors, it is essential to provide Fi Base, Wi-Fi or Fi App coverage. See: What Is the Best Connection Source for My Dog’s Fi Collar? 

________________________________________________________________________________________

False Exit Alert & Dog Is WITH an Owner

If you receive a false escape alert and an owner is listed in the notification, "Izzy just left home with Eric", this indicates:

1. The mobile device of the owner listed is connected to your dog's collar. This is being used to report your dog's location. See: How Does the Fi Collar Obtain My Dog’s Location?
2. The mobile device of the owner listed provided two inaccurate location reports indicating your dog was outside a Safe Zone.

For Series 2 customers, we recommend ensuring your Fi Collar can access your Wi-Fi networks, and that your phone is also connected to the same Wi-Fi network. See: How Do I Add or Remove Wi-Fi Networks? This will ensure accurate location reports are submitted anytime an owner is at a location with a known Wi-Fi network. 

For Series 1 customers, ensure your home has adequate Fi Base coverage, to avoid using your mobile device for location reports. See: Where Should I Set Up My Fi Base?