When you add a base to your Fi App, you'll be automatically prompted to set up a Wi-Fi network, as the Fi Base requires Wi-Fi to properly report your dog's location. See: Fi Base: How It Works.
If your Fi Base is moved, or the previously associated Wi-Fi Network details change, you'll need to update your Fi Base's Wi-Fi.
Steps to Update the Wi-Fi for Your Fi Base
- Open the Fi App.
- Tap your dog's Profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines:
- Tap Bases:
- If a base is offline, you will see a red exclamation next to the base that is offline:
- Tap into the base you want to update Wi-Fi for, and then tap UPDATE Wi-Fi:
Tap CONNECT TO WIFI to choose your Wi-Fi network:
Once the app scans the Wi-Fi networks, a list of available networks will pop up. Tap your network from Choose a Network:
Note: The Fi base only connects to 2.4GH wi-fi networks.
- Enter your network's Wi-Fi password within Join Network and then Tap Continue to connect to the network:
- Once Connected to WiFi ✅ you will need to reset your base's location. Tap Set Base Location:
- The app will ask you to setup a Safe Zone, see: What is a Safe Zone?, tap CONTINUE:
Tap CREATE SAFE ZONE to setup your Safe Zone:
- We'll automatically suggest an address based on your current location. You can type in a different address if needed. Once the proper address is shown, under Location Name, pick a unique name that describes the location, such as Home. See: How Do I Setup and Edit a Safe Zone? for more information. Tap SAVE:
- Your Base is now configured, tap CONTINUE to return to the Base Menu:
If your Wi-Fi network does not appear in the list:
- Ensure that the 2.4GHz band is enabled. The Fi Base only connects to 2.4GHz Wi-Fi Networks. You can refer to your Wi-Fi router manufacturer documentation or Wi-Fi router manufacturer's online support center if needed.
- Restart your router.
- Try to cancel / reopen the Wi-Fi selection screen.
- Move your base to a location with better Wi-Fi range coverage.
- Try making sure there is a clear line of sight between you, the base, and the router.