The Fi Charging Base uses Bluetooth to connect with the Fi Collar, so positioning your base where it can “see” the collar is essential. To help determine the optimal setup, we’ve designed a simple test for understanding base coverage in your home.
Coverage varies based on the materials and layout of your home, so this test will show where your dog can move while staying connected. If needed, you can reposition the base to maximize coverage and ensure seamless connectivity.
What you will need to test: Fi Base (plugged in), Fi Collar, Mobile Device with Fi App, Wi-Fi
Before you begin:
1. Ensure your Fi Base is connected to Wi-Fi.
a. Your Series 3 Base has an indicator light that will show a static yellow light if the base does not have Wi-Fi connectivity.
2. Note the date/time you perform the test.
a. If you need assistance after the test, our Customer Success Team can advise using this information.
Performing the test:
Total test time: 15 minutes
1. Remove your dog's Fi Collar and place it near the Fi Charging Base, but not on. It is critical that the base is plugged in and online.
2. Turn off Bluetooth on your mobile device. This will force the collar to connect to the Fi Base.
3. After 1 minute, turn the Bluetooth on your phone back on.
4. Open your Fi App to check the collar's connection state and ensure it is "seeing" the base:
a. Tap the Live Tab and then tap your dog's avatar on the Live Card:
b. In the Live Map, tap your dog's avatar:
c. A status card will appear and display the connection source:
5. With collar in hand, take your dog's Fi Collar to the farthest spot from the Fi Base within your home and leave it there for 3-5 minutes.
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- Pro tip: Place the collar on a similar level (same height of your dog) for most accurate results. For example, if your dog is small, place the collar underneath a table instead of on top.
6. After 3-5 minutes, check the connection state of the collar (same instructions as Step #4 above):
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Fi Base - The collar can see the Fi Base from this location - you have Fi Base coverage.
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Fi Base - The collar can see the Fi Base from this location - you have Fi Base coverage.
7. Repeat as needed in different areas (rooms/floors) of your home. If your dog spends time outside of your house (such as a yard or patio), we also recommend testing for base coverage in these areas.
8. To end the test, exit the full map screen by tapping the back button on the top-left of your screen:
You now know which areas of your home your dog's Fi Collar can "see" the Fi Base and how far the coverage is.
Questions on your results? Contact Fi Customer Success and we'll be happy to advise further!