30-Day Trial Period for Series 3 Fi Collars
With Series 3, the Fi Membership includes everything you need, including a Fi Collar! Each Series 3 collar is subject to Fi’s 30-day, risk free trial. You have 30 days from the date of purchase to request a full refund. You must have an active Fi Membership to enable your dog’s Fi Series 3 Collar.
Monthly Membership Plan: If you choose a monthly plan, you will be billed for your first month and activation fee at checkout. Your next billing will be 30 days after you activate your Fi Series 3 Collar.
Prepaid Membership Plan: If you choose a prepaid membership plan, you will be billed for your selected prepaid membership term and activation fee at checkout.
Your membership will automatically renew after the prepaid term ends. Your renewal will be on the same plan as previously selected.
Please note, all Series 3 membership plans have a minimum 6 month commitment. If you have a 3 month or month to month membership, your plan cannot be canceled or paused until after the 6 month commitment period is complete. If you have pre-paid for a term or made a one time payment, the membership cannot be paused or canceled mid-term.
We recommend activating your Fi Collar as soon as it arrives. If your Fi Collar is not activated within 7 days from when your product shipped, your membership will automatically begin.
30-Day Trial Period for Series 2 Fi Collars
Regardless of the membership plan selected, all new Fi Collars are eligible for a 30-day Fi Membership trial. The Fi Membership includes personalized behavioral insights and reports about your dog, in addition to remote tracking capabilities for your dog via GPS and LTE. During your trial, we recommend testing coverage in your area to understand performance by Testing Live Tracking/Lost Dog Mode and Testing GPS & LTE Coverage.
Membership Plans Added During Check Out
If you selected a membership plan while purchasing a Fi Series 2 Collar, the 30-day trial period begins the day you activate your Fi Collar. You will not be billed for your membership until the end of the 30-day trial period.
This means if you added a membership plan to your cart when purchasing your Fi Collar, you paid for the collar, but you are not charged at checkout for your membership. Instead, you are charged for the membership 30 days after activating your dog’s Fi Collar.
This cost will be charged to your original form of payment. Your membership will auto-renew by default at the end of each cycle. All memberships are billed in annual increments.
Please note that if you do not activate your collar within 7 days from when your product shipped, your membership plan will begin and you will be billed.
Membership Plans Added After Purchase
If you did not select a membership plan during your initial purchase, you can always add a Fi Membership at a later date to your Fi Series 2 Collar. You will still qualify for a 30-day trial if the Fi Collar has not previously had a trial period.
The 30-day trial will begin the day you add the membership plan, and you will be billed for your plan after the 30 days (at the end of the trial). This cost will be charged to your original form of payment, and your membership will auto-renew by default at the end of each cycle. All memberships are billed in annual increments.
Billing, Returns & Cancellations
If you decide to return your Fi Collar and it's within Fi's Return Policy, you will be issued a return authorization for a collar kit. Your membership will be cancelled, and if needed, refunded upon receipt and processing at our returns center.