A Fi Membership is required to enable Fi Series 3 Collars. A subscription is optional and recommended for Fi Series 2 Collars, allowing Fi remote access to your dog's location and activity through GPS/LTE connection. See: What's Included in My Fi GPS/LTE Subscription?
30 Day, Risk Free Trial Period for Series 3 Fi Collars
Series 3 Fi Membership includes everything you need, including a Fi Collar, and as such covered under Fi’s 30 day, risk free trial. See: What is Fi's Return Policy? You must have an active Fi Membership to enable your dog’s Fi Series 3 Collar. See: What's Included in My Fi GPS/LTE Subscription?
Prepaid Membership Plan: You will be billed for your selected prepaid membership term and activation fee at checkout.
Please note, we recommend activating your Fi Collar as soon as it arrives. If your Fi Collar is not activated within 7 days from when your product shipped, your membership will automatically begin.
Your membership will automatically renew after the prepaid term ends. Your renewal will be on the same plan as previously selected.
Monthly Membership Plan: If you previously chose a monthly plan, you were billed for your first month and activation fee at checkout. Your next billing happens 30 days after you activate your Fi Series 3 Collar.
Please note, if you do not activate your collar within 7 days from when your product shipped, your membership plan will begin.
Please note, all Series 3 membership plans have a minimum 6 month commitment. If you have a month to month membership, your plan cannot be canceled or paused until after the 6 month commitment period is complete. If you have pre-paid for a term, the membership cannot be paused or canceled mid-term.
30 Day, Risk Free Trial Period for Series 2 Fi Collars
Regardless of the subscription plan selected, all new Fi Collars are eligible for a 30 day Fi Subscription trial. The Fi Subscription includes personalized behavioral insights and reports about your dog, in addition to remote tracking capabilities for your dog via GPS and LTE, see: What's Included in My Fi GPS/LTE Subscription? During your trial, we recommend testing coverage in your area to understand performance by Testing Lost Dog Mode.
Subscription Plans Added During Check Out 🛒
When you purchased your Fi Series 2 Collar, if you selected a subscription plan, the 30 day trial period starts the day you activate your Fi Collar, and you will not be billed for your subscription until the end of the 30 day trial.
This means if you added a subscription plan to your cart when purchasing your Fi Collar, you paid for the collar, but you are not charged at checkout for your subscription. Instead, you are charged for the subscription 30 days after activating your dog’s Fi collar.
This cost will be charged to your original form of payment. Your subscription will auto-renew by default at the end of each cycle. All subscriptions are billed in annual increments.
Please note that if you do not activate your collar within 7 days from when your product shipped, your subscription plan will begin and you will be billed.
Subscription Plans Added After Purchase
If you did not select a plan during your initial purchase, you can always add a Fi Subscription at a later date to your Fi Series 2 Collar. See: How Do I Add a Fi GPS/LTE Subscription? You can still qualify for a 30 day trial if the Fi Collar has not previously had a 30 day trial.
The 30 day trial will begin the day you add the subscription plan, and you will be billed for your subscription plan after the 30 days, at the end of the trial. This cost will be charged to your original form of payment, and your subscription will auto-renew by default at the end of each cycle. All subscriptions are billed in annual increments.
Billing, Returns & Cancellations
If you decide to return your Fi Collar and it's within Fi's Return Policy, see: What is Fi's Return Policy?, you will be issued a return authorization for a collar kit. Your GPS subscription/membership will be cancelled, and if needed, refunded upon receipt and processing at our returns center.