How To Activate a Replacement Fi Collar

Whether you're swapping a Series 3 for another Series 3 collar or upgrading your Series 2 to a Series 3, replacing a Fi Collar is easy!

Prior to starting activation for a replacement collar:

1. Check that you are running the most up-to-date version of the Fi App. 
   • Click here to learn how to update your app.
2. Ensure you've unlinked the previous Fi Collar. Two Fi Collars cannot be active at one time for one pet. 
3. Confirm you are logged into the account that you made your initial Fi Collar purchase with.
   1. If you login with an account different than the one used for initial purchase, your Fi Membership will not automatically transfer to the replacement collar.

Activating a Replacement Collar

Follow these steps to activate your replacement collar and keep your current Dog Profile.

1. Open the Fi App.
2. Unlink your previous Fi Collar using the instructions here.
3. Tap into your Dog Profile in the bottom-right corner of your Fi App.
   • If you have more than one dog, see How Do I Switch Between Multiple Dogs in the Fi App? and tap into the Dog Profile that you want to activate a replacement Fi Collar:
     
     
4. Tap the yellow Activate Collar button:
   
   
5. Follow the prompts given in the app to activate your collar. 
6. Please note that for Series 3 Collars, the recess of the charging base must be on top to connect properly. 

Top of Fi Base	Bottom of Fi Base

To create a new Dog Profile for your replacement collar, see: How Do I Add Multiple Dogs to My Fi App? 

If you no longer have use for an older profile, you can delete it. See: How Do I Delete a Pet from the Fi App?

Activating an Upgraded Fi Collar

1. Open the Fi App.
2. In the bottom-right corner, tap the Dog Profile your previous Series 2 Collar was associated with. You do not need to create a new dog profile.
   
   • If you have more than one dog, see How Do I Switch Between Multiple Dogs in the Fi App? 
3. Tap the blue banner that says Your Series 3 is on the way! Tap here to activate once received. Once tapped, your Series 2 Fi Collar will automatically unlink, allowing you to activate your Series 3.
   • You must click this blue banner to activate your upgraded collar properly. 
     
     
4. Tap Activate:
   
   
5. Follow the onscreen prompts to activate your Series 3 Fi Collar & Base.
   • To activate properly, you must have the Series 3 base plugged in when activating the Series 3 Collar.

Now that you have multiple bases, be sure to set them up in different areas of the house to extend coverage!