When you are trying to connect your Fi Base or Fi Collar to Wi-Fi, you might need to access your MAC ID. You can find your MAC Address within the Fi App.
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Steps to Find Your MAC Address Before a Collar is Activated
When you activate a new collar, prompts to set up your Fi Collar will be given. See: How Do I Set Up My Fi Collar? Once prompted to add a Wi-Fi Network, your MAC ID will be shown to you:
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Steps to Find Your MAC Address After a Collar is Activated
- Open the Fi App.
- Tap your dog's Profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines:
- Tap on Collars to find the MAC Address for your Fi Collar:
- iOS users: Tap into the collar for which you need the MAC Address. The collar information will be listed at the bottom of the screen.
- Android users: You do not need to tap into a collar. The MAC Address for your Fi Collar will be displayed below the collars.
- Tap on Bases to find the MAC Address for your Fi Base:
- For iOS users: Tap the base for which you need the MAC Address. The base information will be listed at the bottom.
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Android users: You do not need to tap into the base. The MAC Address for your Fi Base will be displayed below the Base.
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