Fi Help Center Help Center home page
How It Works The Collar The App Reviews Stories Off Leash
How It Works The Collar The App Reviews Stories Off Leash Get it
  1. Fi Help Center
  2. General FAQs

General FAQs

Usage & Compatibility

  • How will I know if the Fi collar has cellular coverage in my area?
  • Do I need to have AT&T as my mobile carrier to use the Fi collar?

GPS Tracking & Subscriptions

  • Why do I need one subscription per Fi Collar?
  • Pricing and Subscriptions

Sizing & Fit

  • What if my puppy is still growing? Is Fi safe for puppies?
  • Can I use my dog's current collar with Fi?
  • Sizing Guide

General FAQs

  • What if I have multiple dogs?
  • What is Fi's return policy?
  • Can I use Fi to track my cat or other pets?
  • How far can Fi track my dog?
  • When will I receive my order?
  • Is the Fi collar safe for my dog? Does it emit radiation?
See all 11 articles
  • How It Works
  • The Collar
  • The App
  • Reviews
  • Stories
  • Off Leash
  • Facebook
  • Instagram
  • Pinterest
  • Hours of Operation

    Monday–Friday
    9am–5pm EST

  • Contact us

    support@tryfi.com

©  Fi's Logo