Fi Customers

Getting Started

• Getting Started: How It Works, Setup, and Connectivity
• Lost Dog Mode
• Battery Life
• Activity Tracking
• Travel, Boarding & Day Care
• Adding multiple dogs to the Fi App

Fi Collar

• Replacing The Fi Collar Band
• Turning Off + Resetting the Fi Module
• Introducing your Pup to their Fi Collar
• Cleaning the Fi Collar
• Fi Collar Light
• Compare Fi Series 2 / Series 1

Fi Mobile App

• Fi Community Guidelines
• Fi App Settings & Functionality
• Fi Community, Social Features and Privacy Mode
• Why Does Fi Ask Me To Keep My Phone Location “Always On” vs. “When Using the App”?
• Understanding Fi Collar’s Connection State
• Fi App Closed Alert - iOS

See all 21 articles

Fi Base

• Fi Base: How It Works
• Understanding Fi Base Connectivity & Coverage
• Multiple Fi Bases
• Reconfiguring & Troubleshooting your Fi Charging Base

Billing, Subscriptions & Fi Referral Program

• Fi GPS/LTE Subscription
• How to add a Fi Subscription and Viewing Plan Details
• Updating/Cancelling a Fi Subscription
• Fi Referral Program: Refer a pup, earn rewards
• Ordering and Redeeming Fi Gift Cards

Legal

• Terms of Service
• Privacy Policy

Returns, Exchanges & Warranty Claims

• Exchanges
• 1 Year Warranty
• Returns
• Deactivating and Activating a Fi collar