Fi Customers

Fi Collar

• Getting Started: How It Works, Setup, and Connectivity
• Battery Life
• Fi Collar Light
• Turning Off + Resetting the Fi Module
• Replacing The Fi Collar Band
• Introducing your Pup to their Fi Collar

Fi Mobile App

• Fi App Settings & Functionality
• Alert Settings & Notifications
• Safe Zones + Escape Alerts
• Activity Tracking
• Activity Tracking: Walks
• Testing GPS + LTE & Lost Dog Mode

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Fi Base

• How It Works
• How to improve your Fi Base Connectivity
• Multiple Fi Bases
• Troubleshooting your Fi Charging Base

Billing, Subscriptions & Fi Referral Program

• Fi Referral Program: Refer a pup, earn rewards
• Fi GPS/LTE Subscription

Returns, Exchanges & Warranty Claims

• Exchanges
• 1 Year Warranty
• Returns
• Deactivating and Activating a Fi collar

Contact Support

• Contact Fi Support