Fi Help Center Help Center home page
How It Works The Collar The App Reviews Stories Off Leash
How It Works The Collar The App Reviews Stories Off Leash Get it
  1. Fi Help Center
  2. Fi Customers

Fi Customers

Getting Started

  • Getting Started: How It Works, Setup, and Connectivity
  • Lost Dog Mode
  • Battery Life
  • Activity Tracking
  • Travel, Boarding & Day Care
  • Adding multiple dogs to the Fi App

Fi Collar

  • Replacing The Fi Collar Band
  • Turning Off + Resetting the Fi Module
  • Introducing your Pup to their Fi Collar
  • Cleaning the Fi Collar
  • Fi Collar Light
  • Compare Fi Series 2 / Series 1

Fi Mobile App

  • Fi App Settings & Functionality
  • Fi Community, Social Features and Privacy Mode
  • Why Does Fi Ask Me To Keep My Phone Location “Always On” vs. “When Using the App”?
  • Understanding Fi Collar’s Connection State
  • Fi App Closed Alert - iOS
  • Alert Settings & Notifications
See all 20 articles

Fi Base

  • Fi Base: How It Works
  • Understanding Fi Base Connectivity & Coverage
  • Multiple Fi Bases
  • Reconfiguring & Troubleshooting your Fi Charging Base

Billing, Subscriptions & Fi Referral Program

  • Fi GPS/LTE Subscription
  • How to add a Fi Subscription and Viewing Plan Details
  • Updating/Cancelling a Fi Subscription
  • Fi Referral Program: Refer a pup, earn rewards
  • Ordering and Redeeming Fi Gift Cards

Legal

  • Terms of Service
  • Privacy Policy

Returns, Exchanges & Warranty Claims

  • Exchanges
  • 1 Year Warranty
  • Returns
  • Deactivating and Activating a Fi collar
  • How It Works
  • The Collar
  • The App
  • Reviews
  • Stories
  • Off Leash
  • Facebook
  • Instagram
  • Pinterest
  • Hours of Operation

    Monday–Friday
    9am–5pm EST

  • Contact us

    support@tryfi.com

©  Fi's Logo