Fi Customers

Getting Started

• Getting Started: How It Works, Setup, and Connectivity
• Lost Dog Mode
• Battery Life
• Activity Tracking
• Travel, Boarding & Day Care
• Adding multiple dogs to the Fi App

Fi Collar

• Fi Collar Light
• Replacing The Fi Collar Band
• Turning Off + Resetting the Fi Module
• Introducing your Pup to their Fi Collar
• Cleaning the Fi Collar

Fi Mobile App

• Fi App Settings & Functionality
• Why Does Fi Ask Me To Keep My Phone Location “Always On” vs. “When Using the App”?
• Fi App Closed Alert - iOS
• Alert Settings & Notifications
• Safe Zones + Escape Alerts
• Activity Tracking: Walks

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Fi Base

• How It Works
• Understanding Fi Base Connectivity & Coverage
• Multiple Fi Bases
• Troubleshooting your Fi Charging Base

Billing, Subscriptions & Fi Referral Program

• Fi Referral Program: Refer a pup, earn rewards
• Fi GPS/LTE Subscription
• Ordering and Redeeming Fi Gift Cards

Returns, Exchanges & Warranty Claims

• Exchanges
• 1 Year Warranty
• Returns
• Deactivating and Activating a Fi collar