Submit a request

Please select from the options below.

Please enter the details of what you need assistance with. A member of our support staff will respond as soon as possible!

To find the proper email, open your Fi App. Tap into your dog's profile. In the upper right hand corner, tap into the Settings Menu & navigate to Account Settings. For more information, see:

Only provide the serial number(s) associated with the collar(s) you are submitting a warranty claim for. See:

Name of the person who adopted the dog.

Name the adopter gave the dog, and what the dog's name is shown as in the Fi App.

The serial number is found on the back of the module. 

The Fi Nano Microchip serial number is a 15 digit number.

Please provide us with the best phone number to reach you.

Please choose one of the options below.

Please choose below if this is an Upgrade/Replacement or a New Activation.

In the below attachment upload, please include a picture of the front & back of your item to help us further diagnose the issue.

Add file or drop files here