Submit a request – Help Center

Please choose your issue below

Your email address

Subject

What type of request can we help you with?

Please select from the options below.

How can we help?

Please enter the details of what you need assistance with. A member of our support staff will respond as soon as possible!

Have you purchased a Fi collar?

What Fi Collar Series are you writing in about?

Provide the email shown under Account Settings.

To find the proper email, open your Fi App. Tap into your dog's profile. In the upper right hand corner, tap into the Settings Menu & navigate to Account Settings. For more information, see: https://support.tryfi.com/hc/en-us/articles/5774170814355-Settings-Menu

Provide your Fi Collar(s) serial number(s).

Only provide the serial number(s) associated with the collar(s) you are submitting a warranty claim for. See: https://support.tryfi.com/hc/en-us/articles/23359190843283-Where-Is-My-Fi-Collar-s-Serial-Number-Located-

Provide the current address where a replacement should be shipped, if your warranty claim is approved.

Troubleshooting Issue

Invoice Number

What Breed would you like to request be added to the Fi App?

Adopter's Name

Name of the person who adopted the dog.

Dog's Name

Name the adopter gave the dog, and what the dog's name is shown as in the Fi App.

Fi Rescue Collar Serial Number

The serial number is found on the back of the module.

Have you already purchased the correct sized band you need?

What update would you like to make?

What type of change would you like to make?

Does the collar have any physical damage?

When did you experience this issue?

Is this the first time you've experienced this issue?

Is this a AKC or UKC recognized breed?

What is the exact address of the dog park you want to add/update ?

What's the name of the Dog Park you want to add/update?

What update are you requesting?

Does your pet have a nano chip?

Fi Nano Microchip Serial Number

The Fi Nano Microchip serial number is a 15 digit number.

Are you able to log in to the Fi App?

Phone Number

Please provide us with the best phone number to reach you.

Does your dog have a Fi Collar?

Please choose one of the options below.

When you place the Fi Collar on the base, does it light up? If yes, what color?

What is your phone model?

What type of activation is this?

Please choose below if this is an Upgrade/Replacement or a New Activation.

Have you unlinked your previous device?

Warranty Issue

In the below attachment upload, please include a picture of the front & back of your item to help us further diagnose the issue.

Attachments

Add file or drop files here