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Our team is happy to answer any questions, please select an option below.

How can we help with your Fi Products?

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How can we help?

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Please provide us with the name of your pet as shown in the Fi app.

Did you purchase directly through Fi, or a 3rd party (i.e. Amazon)?

Provide us with your order number.

What is the email you use to sign in to the Fi app?

Enter Fi Collar(s) Serial Number(s). If multiple, please separate with a comma.

Click here if you need help learning how to find the serial number: http://bit.ly/findserialnumber

Microchip Serial Number

The Fi Nano Microchip serial number is a 15 digit number.

What is the email used to place the order?

What was the name used to place the order?

Reason For Return

Please provide us with the emails used to create the accounts.

What email would you like to use to sign in to your Fi Account?

Please provide us with the email the Pet Owner/Dog Walker uses to sign in to the Fi App.

Please provide us with the date and time this happened.

What's the name of the Dog Park you want to add/update?

What is the exact address of the dog park you want to add/update ?

Email of Referral Code Owner

Why would you like to cancel?

Can you give us details of your cancellation?

This helps us improves our services, we appreciate your input!

What Breed would you like to request be added to the Fi App?

Is this a AKC or UKC recognized breed?

Please provide us with the link to the UKC/AKC designation page.

Provide the current address where a replacement should be shipped, if your warranty claim is approved.

How many Series 2 Collars would you like to order?

What color and size would you like to order?

Please confirm your shipping address.

Summarize the issue you are having with your Fi Collar(s)

In the below attachment upload, please include a picture of the front & back of your item to help us further diagnose the issue.

What Fi Collar Series are you writing in about?

Subject

How can we help?

Please enter the details of what you need assistance with. A member of our support staff will respond as soon as possible!

Attachments

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Please request to cancel through the Fi App