menu
close
How It Works The Collar The App Reviews Stories Off Leash
Fi Help Center Help Center home page
The Collar The App
Get it
  1. Fi Help Center
  2. Fi App
  3. Troubleshooting

Troubleshooting

  • Why Is My App Showing "Searching For Network"?
  • Why Is It Important to Keep My Fi App Running at All Times?
  • Enable Location Services: Why Does Fi Ask Me To Keep My Phone Location “Always On” vs. “When Using the App”?
  • Why Is My Dog’s Location Incorrect in the Live Card?
  • Why Am I Seeing a "Poor Phone Signal" Banner In My Fi App?
  • How It Works
  • The Collar
  • The App
  • Reviews
  • Stories
  • Off Leash
  • Facebook
  • Instagram
  • Pinterest
  • Hours of Operation

    Monday–Friday
    9am–5pm EST

    Support
©  Fi's Logo