Fi's Customer Success team is here for all your questions- we love to hear from you and your pup. If you send us a photo of your pup, you'll certainly make our day!
Helpful Topics:
Our Help Center is a comprehensive resource with answers to many questions and recommendations for troubleshooting. These resources will provide you with immediate answers.
Fi Collar (Sizing, Connection, Fi Base)
Fi App (Light Patterns, Activity Tracking, Live Tracking/Lost Dog Mode)
Orders and Gift Cards
Returns and Exchanges
Subscriptions/Memberships & Account Management
Fi Nano Microchip (Pet Owner)
Warranty
Contact Us:
📧 Support by Email for Fi Pet Owners: fill out this form.
We try to answer all requests within a few business hours.
We're in office 7 days a week: 10am - 8pm EST.
💬 Support by Chat: chat with us by clicking here.
Robo Pup works around the clock and can help with many different requests. If they can't help, they'll make sure your message gets to us.
Team members are on live chat 7 days a week, 10 am - 8 pm EST.
We have team meetings on Wednesdays and are offline between 12-2 pm EST.
🐶 🩺 Support for Fi Professional Partners: You can reach out to us with any questions via email breedersupport@tryfi.com or rescuesupport@tryfi.com
☎️ Live Phone Support
Fi Phone Support is available 7 days a week, 10am - 8pm EST for our Series 3 customers with a 1 Year or above membership.
We are closed on Wednesdays for our team meetings from 12-2pm EST. You can leave a voicemail if you reach the Fi Phone Support outside of business hours.
You can contact Fi's phone line directly from your Fi App if you have a Series 3 - 1 or 2 Year Membership. See: How Do I Access Fi's Live Phone Support?
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