Fi's Customer Success team is here for all your questions- we love to hear from you and your pup. If you send us a photo of your pup, you'll certainly make our day!
Our Help Center is a comprehensive resource with answers to many questions and recommendations for troubleshooting. These resources will provide you with immediate answers.
Fi Collar (Sizing, Warranty, Fi Base)
Fi App (Light Patterns, Activity Tracking, Lost Dog Mode)
Orders and Gift Cards
Returns and Exchanges
Subscriptions/Memberships & Account Management
Fi Nano Microchip (Pet Owner)
📧 Support by Email for Fi Pet Owners: fill out this form.
We try to answer all requests within a few business hours.
We're in office 7 days a week: 10am - 8pm EST.
💬 Support by Chat: chat with us by clicking here.
Robo Pup works around the clock and can help with many different requests. If they can't help, they'll make sure your message gets to us.
Team members are on live chat 7 days a week 10 am - 8 pm EST.
We have team meetings on Mondays and Wednesdays and are offline between 12-2 pm EST
- Fi's Limited Warranty Policy
- Fi's Extended Hardware Warranty
- How Do I File a Warranty Claim?
- Does Fi Offer an Upgrade Program?
- What's Included With a Fi Collar "Kit" Purchase?