Thank you for being part of the Fi Pack. Fi Customer Success is a dedicated team for all your questions- we love to hear from you and your pup. If you send us a photo of your pup, you'll certainly make our day!
There's a few different ways to connect with us:
24/7
Our Help Center is a comprehensive resource with answers to many questions and recommendations for troubleshooting. These resources will provide you with immediate answers.
You can reach us through email (support@tryfi.com) or via our request form. We try to answer all requests within 12 business hours, and we're in office Monday - Friday: 10am - 8pm EST. During times of increased volume or holidays, we will note amended response times after confirming receipt of your request via email.
Voice Memo Or Video
Tricky to explain? Send us a voice memo or video.
Chat
Robo Pup works around the clock and can help with many requests. If they can't help, they'll make sure your message gets to us. Please note, most troubleshooting requests will be directed to email, Chat is best for order updates, or initial set up questions.
Team members are on live chat:
Monday: 1- 7pm EST
Tuesday: 1- 3pm, 4pm- 7pm EST
Wednesday: 1- 3pm, 4pm- 7pm EST
Thursday: 1- 7pm EST
Friday: 1- 7pm EST
Request an Exchange or File a Warranty Claim
Wrong size? All Fi bands are interchangeable, start an exchange here: Exchanges
All Fi Collars come with a 1 year warranty from the date of purchase- to start a Warranty Claim: 1 Year Warranty
Partner Support
Fi partner? You can reach out to us with any questions via email at the below addresses:
Fi Nano Support
You can find information about Fi Nano in our Help Center.
If the answer to your question isn't in the help center, you can reach us at nanosupport@tryfi.com.