Fi's Customer Success team is here for all your questions- we love to hear from you and your pup. If you send us a photo of your pup, you'll certainly make our day!
Helpful Topics:
Our Help Center is a comprehensive resource with answers to many questions and recommendations for troubleshooting. These resources will provide you with immediate answers.
Fi Collar (Sizing, Connection, Fi Base)
Fi App (Light Patterns, Activity Tracking, Lost Dog Mode)
Orders and Gift Cards
Returns and Exchanges
Subscriptions/Memberships & Account Management
Fi Nano Microchip (Pet Owner)
Warranty
Contact Us:
📧 Support by email for Fi Pet Owners: fill out this form.
We try to answer all requests within 1 week, and we’re in office 7 days a week: 10am - 8pm EST.
💬 Support by chat with our virtual assistant Robo Pup: chat with us by clicking here.
Robo Pup works around the clock and can help with many different requests. If Robo Pup can't help, they'll make sure your message gets to us, and our support team will follow up by email.
🐶 🩺 Support for Fi Professional Partners: You can reach out to us with any questions via email breedersupport@tryfi.com or rescuesupport@tryfi.com
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