Fi's Customer Success team is here for all your questions- we love to hear from you and your pup. If you send us a photo of your pup, you'll certainly make our day!
There's a few different ways to connect with us:
Our Help Center is a comprehensive resource with answers to many questions and recommendations for troubleshooting. These resources will provide you with immediate answers.
💬 Chat
Robo Pup works around the clock and can help with many different requests, chat with them by clicking here. If they can't help, they'll make sure your message gets to us.
Team members are on live chat 7 days a week 10 am - 8 pm EST.
We have team meetings on Mondays and Wednesdays and are offline between 12-2 pm EST.
📫 Email
You can reach us through email at support@tryfi.com. We try to answer all requests within a few business hours, and we're in office 7 days a week: 10am - 8pm EST.
During times of increased volume or holidays, we will note amended response times after confirming receipt of your request via email.
For Troubleshooting requests, we recommend our troubleshooting form to ensure we have all the details needy for a speedy resolution!
📱 Voice Memo Or Video
Tricky to explain? Send us a voice memo or video.
Robo Pup works around the clock and can help with many requests. If they can't help, they'll make sure your message gets to us. Please note, most troubleshooting requests will be directed to email, Chat is best for order updates, or initial set up questions.
Team members are on live chat 7 days a week 10 am - 5:30 pm EST.
We have team meetings on Mondays and Wednesdays are offline between 12-2 pm EST.
Request an Exchange or File a Warranty Claim
Wrong size? All Fi bands are interchangeable, start an exchange here: Exchanges
All Fi Collars come with a 1 year warranty from the date of purchase- to start a Warranty Claim: 1 Year Warranty
Partner Support
Fi partner? You can reach out to us with any questions via email at the below addresses:
Fi Nano Support
You can find information about Fi Nano in our Help Center.
If the answer to your question isn't in the help center, you can reach us at nanosupport@tryfi.com.