Troubleshooting Your Fi Base

The Fi Series 3 Base, compatible with the Series 3+ Device, has a front indicator light showing the status.

The light statuses listed below indicate that your Fi Base is operating as expected:

• No Light (Device/Collar docked)
• Static Blue (Device docked and charging)
• Brief Green Flashing (Fi Base is starting up)
• Solid Green (Firmware update)

However, if you see any of the following light statuses, you will need to troubleshoot your Fi Base:

• Any red lights
• Any yellow lights
• Multi-color flashing lights
• Continual green flashing after the start-up period
• Does not light up while your Fi Device is docked in the Base

Troubleshooting

Step 1: Confirm if your Base lights up (we recommend not having your Fi Device on your Base). If your Base does not light up, follow the steps below:

• Ensure that other electronics in your home can receive power from the same power outlet. We recommend plugging in a device that also uses a USB cable and adaptor.
• Check to see if your Fi Base powers on using a different power outlet.
• Check to ensure that the cables in your Fi Base are firmly secured in their ports and not loose.

Step 2: After checking your power outlets and cables, ensure that your Fi Device is receiving a signal from your Wi-Fi router.

• We recommend checking if other household devices (such as your phone or computer) are connected successfully to your Wi-Fi network. If your other devices are not, we recommend resetting your Wi-Fi router/modem.
• If you recently changed your Wi-Fi network or service provider, you may need to change your Wi-Fi network in the Fi App. To update or check your Wi-Fi, follow the steps listed here. 
• If you are not sure how to check if your Fi Base is online, follow the steps under the How to Determine if Your Base is Online Via the Fi App section.

If other devices in your household are successfully connected to Wi-Fi, continue to Step 3. 

Step 3: Consider the following environmental factors in your home. These can include:

• The proximity of your Fi Base to your Wi-Fi router. Is it too close to the router or too far? For placement recommendations or information about space coverage for your Base, you can learn more here.
• Is your Fi Base in an open location? For example, signal disruptions can occur if your Fi Base is in a closed area, such as a closet or cabinet.
• Do you have multiple Fi Bases in your household? We recommend spacing them out. If Bases are too close together, they may experience interference. 

Step 4: Reset your Fi Base. Follow the instructions in the article here.

If you are still seeing any of the following light statuses after resetting your Base and/or are still considered offline in the Fi App, please contact our Customer Experience Team for further assistance:

• Any red lights
• Any prolonged yellow lights after resetting
• Multi-color flashing lights
• Continual green flashing after the start-up period
• No light while your Fi Device is docked in the Base

How to Determine if Your Base is Online Via the Fi App