If you would like to update your subscription/membership to a different plan, simply submit a request through our request form and let our team know what change you'd like made.
Please note, if you have already submitted a request outside of our request form, someone from our Customer Success Team will be in touch with you shortly. You do not need to submit a duplicate request.
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When Can I Update or Cancel My Fi GPS/LTE Subscription/Membership?
Fi Series 3 Membership Plans
You can request an update or cancel your Fi Membership at any time, but please note the changes will go into effect the following billing period. See: When Will I Be Billed for My Fi GPS/LTE Subscription/Membership?
Additionally, all Series 3 memberships have a minimum 6 month commitment. If you have a month to month or 3 month membership, your plan can only be canceled after the commitment period is paid in full. If you have pre-paid for a term, the membership cannot be paused mid-term. Any requests to cancel or changes to the commitment period will be made for the upcoming renewal. If a plan is cancelled, after the commitment period, a $20 reactivation fee will be charged to resume service.
To update an upcoming renewal, we recommend contacting our team at least 7 days before the next billing date.
Series 3 memberships include everything you need, inclusive of a Fi Collar, and as such covered under Fi’s 30 day, risk free trial, see: What is Fi's Return Policy?
Fi Series 1 & 2 Subscription Plans
You can request an update, or cancel your Fi Subscription at any time, but please note, the changes will go into effect the following billing period. See: When Will I Be Billed for My Fi GPS/LTE Subscription/Membership?
To update an upcoming renewal, we recommend contacting our team at least 7 days before the next billing date.
During a trial period (before the Fi GPS/LTE Subscription is billed), subscriptions can be changed or canceled within 30 days of the activation date. See: What is the Fi Subscription/Membership Trial Period?