Learn how to temporarily pause your Fi Membership and what to expect during the pause period.
Please note: If you have more than one pet, each pet has a separate membership. You will need to go through the cancellation and pause flow individually for each pet whose membership you want to pause.
Who Can Pause a Membership
The pause option is currently available to Fi Series 3 customers on a month-to-month membership plan who have completed their full 6-month commitment period.
All changes to a membership, including pauses and cancellations, must be made before the upcoming renewal date. Changes cannot be applied retroactively or mid-term.
If you have a Series 2 Membership, refer to the Fi Series 2 Membership Plans section for more information.
The pause feature is not currently available for Fi Mini, Series 3+, prepaid, or term-based membership plans.
How to Pause Your Membership
The pause option is available as a self-service feature within the Fi App. To access it, begin the membership cancellation flow at memberships.fitracking.com/manage.
If you meet the eligibility requirements listed under the Who Can Pause a Membership heading, a pause option will be presented.
Please note: The pause feature is entirely self-service. Our Customer Experience team is unable to manually pause your membership.
What Happens During a Pause
When your membership is paused, the following applies:
- Your next billing date is pushed out by one month, meaning you will not be charged during the pause period.
- Access to membership features in the Fi App will be restricted during the pause period.
- Your pet profile data, activity history, and all associated information are fully retained. Nothing is deleted. Once your membership is reactivated, everything will be restored.
- The pause can only be applied once per membership.
Fi Series 2 Membership Plans
A membership is optional but recommended for the Fi Series 2. You can request updates to or cancel your Fi Series 2 membership at any time. Please note that changes will go into effect at the start of the following billing period.
If you wish to make changes to your Series 2 membership, you can manage your plan through memberships.fitracking.com/manage.
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