Fi previously partnered with select third-party vendors, known as Fi Makers, to offer premium band editions for Fi Collars on shop.tryfi.com called Fi Makers Edition. However, this is no longer available.
Fi Makers continue to sell independently through their own websites. You can visit our accessories page for more Fi Maker Band options that are not included in our Fi Collar purchases.
Fi Maker Edition - Exchanges & Returns
- Returns - to make a Fi Maker Edition return, see: Fi 30 Day Satisfaction Guarantee Return Policy.
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Exchanges - our Fi Customer Success team will place an exchange order to replace your Fi Maker Edition Band. Please follow the directions below.
- Please reach out to us by chatting with us here.
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Make sure to include:
- Your original invoice number
- Shipping address
- Correct Maker Edition Band size
- With your permission, we will charge the card on file and order the correct-sized band. This charge will match the Maker's Edition Band price you previously paid when purchasing your Fi Collar and will be refunded once we receive the original band.
- We'll then email your RMA number (return merchandise authorization), and exchange instructions.
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Mail your exchange.
- Once your exchange arrives at our returns center, allow 7-10 business days for processing. We will then refund the band purchase made by our Customer Success team.
- Please note, return shipping is arranged for and paid by the member.
If you need further guidance on how to remove and replace your exchange Fi Maker Edition Band, see: How Do I Attach or Replace the Fi Collar Band?
Fi Maker Edition - 1 Year Warranty
We offer a 1 Year Warranty for Fi Maker Edition purchases. Your 1 Year Warranty is from your purchase date. If you qualify for a warranty replacement, we can either replace a Fi Maker Edition Band with the same Fi Maker Edition Band or a Fi Band.
The 1 Year Warranty covers your Fi Maker Edition Band, and the Fi's Extended Hardware Warranty covers all other items.
To file a warranty claim, see: Filing a Warranty Claim.