We hope it never happens - but if your dog is lost, you can use the Fi App paired with your dog's Fi Collar and an active Fi GPS/LTE Subscription/Membership to track them down quickly.
Note: Without a Fi GPS/LTE Subscription/Membership, Live Tracking/Lost Dog Mode is not available.
The instructions to turn ON/OFF Live Tracking and Original Lost Dog Mode are the same. For further information regarding the differences between Live Tracking vs. Original Lost Dog Mode, see: What Is the Difference Between Live Tracking and Original Lost Dog Mode?
We recommend: Testing Live Tracking/Lost Dog Mode and Testing GPS/LTE to familiarize yourself with the functionality before you need it.
Please note, while in Live Tracking/Lost Dog Mode, your dog's Fi Collar will only have approximately 2 days of battery life. This is why it's important to save as much battery as possible when your dog is not lost. See: How Do I Improve Battery Performance for My Dog’s Fi Collar?
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Steps to Turn ON/OFF Live Tracking/Lost Dog Mode
- Open the Fi App.
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Tap on the lower left tab to access the Live Tab:
- Tap your dog's profile photo on the top left, this will reveal a location map:
- Tap LOST on the top right:
- Depending on your Fi Series Collar:
- Series 3 - Once you click Lost, Live Tracking in Lost Dog mode is activated. Your dog's GPS/LTE location is updated in real time, with live location updates shown in the Fi App.
- Series 2 - Once you click Lost, the original Lost Dog Mode is activated. Your dog's GPS/LTE location attempts increase to once per minute, showing your dog's most recent location in the Fi App.
- Series 3 - Once you click Lost, Live Tracking in Lost Dog mode is activated. Your dog's GPS/LTE location is updated in real time, with live location updates shown in the Fi App.
- Your dog's Fi Light will automatically be activated to the red pulsing LED light on the Fi Module. This will make your dog easier to spot at night or in low visibility conditions.
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- The LED light will drain your dog's Fi collar battery faster - so keep an eye on the battery level:
- Series 3:
- Series 2:
- You can switch the light OFF if your dog's Fi Collar battery starts to run low while you're still trying to track them down. While in Live Tracking/Lost Dog Mode, tap on the red light (shown on the live map) to turn it OFF, or see: How Do I Turn My Fi Light On or Off On My Fi Collar?
- Series 3:
- The LED light will drain your dog's Fi collar battery faster - so keep an eye on the battery level:
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- In addition to seeing your dog's location on the map, the Fi App will provide you known GPS location reports via push notifications to guide you to your dog.
- You'll also see your location in relation to your dog within the map:
- You'll also see your location in relation to your dog within the map:
- Keep Live Tracking/Lost Dog Mode open while your dog is lost. It is critical you do not exit this mode until you have found your dog. Toggling Live Tracking/Lost Dog Mode ON and OFF will delay location updates.
- Once you have found your dog, you can exit Live Tracking/Lost Dog Mode by tapping the X on the top right.
Series 3:
Series 2: - You'll need to verify if you want to keep trying, if your dog was found, or if you were just testing:
- Tap Keep trying to return to Lost Dog Mode/Live Tracking.
- Tap I found my dog to return to the Fi App and turn OFF Lost Dog Mode/Live Tracking.
- Once you tap I found my dog, you can let Fi know how your experience was. See: How Do I Report My Experience with Lost Dog Mode/Live Tracking?
- Tap I was just testing to return to the Fi App and turn OFF Lost Dog Mode/Live Tracking.
- Exit the full map screen by tapping the back button on the bottom left: