We're confident that you and your dog will love Fi! That said, we understand that your purchase is an investment and we want you to feel comfortable in your decision. For this reason, Fi offers a 30 day, risk free trial period from date of purchase to all customers who purchase a Fi collar.
All Fi Collars come with a one year limited warranty, provided the product and accessories are used in accordance with Fi's technical specifications.
All returns must be made in original packaging and include all accessories and documentation. Return requests made after the return window has closed (30 days from purchase) do not qualify for a return and will be denied. All parts must be in good, clean, condition with minimal wear/scratches. Items that don't meet these requirements may be subject to a restocking fee and we reserve the right to charge for damaged and missing parts.
Additionally:
- Items must be purchased from tryfi.com
- Return shipping is arranged for, and paid by the customer
- Shipping fees are not eligible for a refund under our 30-Day Trial Period.
- You must submit a request through our request form, to obtain an RMA number. Return shipping instructions and return address will be provided by Fi. We will confirm receipt of your message immediately and log your request, please allow 2 business days for an RMA to be issued.
- Please do not send us your Fi collar before requesting a return and ensuring it is within the return window, unauthorized returns are not accepted
- Refunds can only be issued to the original payment method used
- Gift Cards are non-refundable
GPS/LTE subscriptions include a free 30-day trial. This means that you won't be charged for whichever plan you add to your cart with your Fi collar immediately upon checkout, but, instead, in 30 days after activating your pup's Fi collar*. This cost will be charged to your original form of payment and your subscription will auto-renew by default at the end each cycle. All subscriptions are billed in annual increments, for more information see: Fi GPS/LTE Subscription.
- GPS/LTE Subscriptions can be cancelled within 30 days of activation date, during the trial period.
- Subscriptions are set to auto-renew, to make changes please submit a request through our request form.
- If you are issued an RMA for a collar kit, your GPS subscription will be cancelled and if needed refunded upon receipt and processing at our returns center.
- * If you do not claim your trial within 30 days by activating the Fi Collar, your subscription will begin and will be billed.
Holiday Return Policy
For any purchases made from Nov 1 - December 31, 2021 you may return any product within 30 days of activation and receive a full refund, up until January 31, 2022. The Fi Collar Kit is not activated until it is set up within the app.