If you are not satisfied with our product for any reason, you may return it within 14 days of the original purchase and receive a full refund.
If you experience and issue with our product that cannot be resolved by our Customer Support team, you may return it within 30 days of the original purchase and receive a full refund.
All Fi Collars come with a one year limited warranty, provided the product and accessories are used in accordance with Fi's technical specifications.
All returns must be made in original packaging and include all accessories and documentation. We reserve the right to charge for damage and missing parts.
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The device refund applies only to orders made through our web store at tryfi.com
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Do not send us your Fi collar before requesting a return, as this may delay you getting your refund for the purchase price of the device.
- Associated shipping fees are not eligible for a refund under our 14-Day Trial Period.
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Pre-paid subscriptions are eligible for a full refund within 30 days of activation date.
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If your product is damaged due to reasons that are not covered by our warranty, it is also not eligible for a refund.
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In the case that return shipping is covered by Fi (i.e. warranty return) - make sure you ship your Fi collar, base, and accessories, to us in original packaging immediately after receiving your return label, as we must receive it within 14 days of the return authorization date to process the refund.
Please contact Fi Support prior to returning any product. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection. We will pay for shipping to return any product to you.
Email us at support@tryfi.com, or submit a request through our request form, to obtain an RMA number. Once you have obtained the RMA number, please send us your purchased Fi product with RMA number clearly marked on the outside of the package and on the shipping slip if you choose to use traceable carriers such as UPS or FEDEX. Shipping fees for returns are your responsibility. Return shipping instructions and return address will be included in your RMA document provided by Fi.