We're confident that you and your dog will love Fi! That said, we understand that your purchase is an investment and we want you to feel comfortable in your decision. For this reason, Fi offers a 14 day, risk free trial period from date of delivery to all customers who purchase a Fi collar.
All Fi Collars come with a one year limited warranty, provided the product and accessories are used in accordance with Fi's technical specifications.
All returns must be made in original packaging and include all accessories and documentation. All parts must be in good, clean, condition with minimal wear/scratches. Items that don't meet these requirements may be subject to a restocking fee and we reserve the right to charge for damaged and missing parts. Additionally:
- Items must be purchased from tryfi.com
- Return shipping is arranged for, and paid by the customer
- Shipping fees are not eligible for a refund under our 14-Day Trial Period.
- You must submit a request through our request form, to obtain an RMA number. Return shipping instructions and return address will be provided by Fi. We will confirm receipt of your message immediately and log your request, please allow 2 business days for an RMA to be issued.
- Please do not send us your Fi collar before requesting a return, as this may delay you getting your refund for the purchase price of the device.
- Gift Cards are non-refundable
GPS/LTE subscriptions include a free 30-day trial. This means that you won't be charged for whichever plan you add to your cart with your Fi collar immediately upon checkout, but, instead, in 30 days after activating your pup's Fi collar. This cost will be charged to your original form of payment and your subscription will auto-renew by default at the end each cycle. All subscriptions are billed in annual increments, for more information see: Pricing and Subscriptions.
- GPS/LTE Subscriptions can be cancelled within 30 days of activation date.
- If you are issued an RMA for a collar kit, your GPS subscription will be cancelled and if needed refunded upon receipt and processing at our returns center.
- After 30 days, billed subscriptions are non-refundable.
Holiday Return Policy
For any purchases made from Nov 1 - December 31, 2019 you may return any product within 14 days of activation and receive a full refund, up until January 31, 2020. The collar kit is not activated until it is set up within the app.