Prior to starting activation for a replacement collar:
- Check that you are running the most up-to-date version of the Fi app.
- You can check this in your phone's app store. If there is a newer app version, you will be prompted to update the app. See: How Do I Update my Fi App?
- Ensure you've unlinked the previous Fi Collar. Two Fi Collars cannot be active at one time for one pet. See: How Do I Unlink a Fi Collar? If this is already done, proceed to the proper steps below.
- Please note, you should never unlink and then activate a Fi Collar as a troubleshooting step.
- Make sure you are logged into the account that you made your initial Fi Collar purchase. If you login with an account different than the one used for the initial purchase, your Fi Subscription/Membership will not automatically transfer to the replacement collar.
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Steps to Activate a Replacement Fi Collar and KEEP Previous Dog Profile
By following the below steps, you are keeping your dog's current profile. It will ensure your dog's historical details and subscription/membership are properly transferred to the new device.
- Open the Fi App.
- Tap your dog's profile on the bottom right hand corner.
- If you have more than one dog, see: How Do I Switch Between Multiple Dogs in the Fi App? and tap into the dog's profile that you want to activate a replacement Fi Collar.
- If you have more than one dog, see: How Do I Switch Between Multiple Dogs in the Fi App? and tap into the dog's profile that you want to activate a replacement Fi Collar.
- Tap the yellow Activate Collar button:
- Follow the prompts given in the app to activate your collar.
- Please note for Series 3 Collars:
To charge or activate your collar, the module must sit in the indention on the top side of your Fi Base.
Top of Fi Base:
The bottom of the Fi Base shows the Fi Logo. If you set your collar on the bottom of the base, it will not charge or activate properly.
Bottom of Fi Base:
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Steps to Activate a Replacement Fi Collar and Create a New Dog Profile
To create a new dog profile for your replacement collar, see: How Do I Add Multiple Dogs to My Fi App?
If you no longer have use for an older profile, you can delete it. See: How Do I Delete a Pet from the Fi App?
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Please Contact Fi Customer Success for further assistance if you notice your subscription/membership is not connected to your activated replacement collar. Reasons this may occur:
- Your Fi GPS/LTE Subscription/Membership should automatically transfer to the replacement collar. If you login with an account different than the one used for the initial purchase, you may need additional assistance.
- If the subscription for your Series 2 does not auto transfer, you'll see a yellow banner prompting you to activate a GPS subscription. You will need to contact us if you already have a Series 2 Fi Subscription and it's not showing up.
- If you do not already have a subscription, click on the button to activate a GPS Subscription.