- Update your Fi App: Ensure you’re using the latest version for a smooth setup.
- Confirm your account: Log into the Fi Profile associated with your initial device purchase to ensure your membership transfers automatically to your new device if applicable.
- If you have a Series product, ensure that your Fi Base is plugged in: This is needed to activate your new device.
Activating a Replacement or Upgraded Device
Transferring a Device to a Different Pet
Unlinking a Fi Device
Activating a Replacement or Upgraded Device
Follow the steps below to activate your Series 3+ upgrade or replacement device.
1. Open the Fi App. Tap your pet's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Menu button.
2. Tap Your Pack.
3. Tap the pet whose replacement or updated device you want to activate.
4. Tap on their current device.
5. Near the bottom of the screen, tap Upgrade or replace.
6. Follow the onscreen prompts to complete activation.
Transferring a Device to a Different Pet
Follow the steps below to transfer your device to a new or different pet in your pack.
1. Open the Fi App. Tap your pet's profile picture in the lower right corner. Tap the 3 stacked lines to open the Menu button.
2. Tap Your Pack.
3. Tap the pet whose device you want to transfer.
4. Tap on their device.
5. Near the bottom of the screen, tap Transfer to another pet.
6. If you already have other pets in your pack, you'll see an option to transfer the device to one of their profiles. You also have the option to add a new pet to your pack.
Tap the applicable profile or Add a new dog or cat to continue. Then, tap Confirm to submit changes.
Unlinking a Fi Device
Follow the steps below to unlink your device from your pet's profile before activating an upgrade or replacement.
1. Open the Fi App. Tap your pet's profile picture in the lower right corner. Tap the 3 stacked lines to open the Menu button.
2. Tap Pack settings.
3. Tap the pet whose device you want to unlink.
4. Tap on their current device.
5. Near the bottom of the screen, tap Unlink.
6. Follow any steps to confirm the unlinking. If a pet profile is no longer needed, you can delete the profile.
Note: We do not recommend unlinking a Fi Device as a troubleshooting step. If you need help, Contact Fi Customer Experience.