Fi App
Fi App Overview
Getting Started
- What is a Safe Zone?
- How Do I Set Up and Edit a Safe Zone?
- How Do I Remove a Safe Zone?
- How Do I Change My Fi Light Color on My Fi Collar?
- Turning Your Fi Collar Light On or Off
- "What's New" Section in the Fi App
Account Management
- Resetting Your Password
- Signing Back Into Your Fi Account After Signing Out or Getting a New Phone
- How To Swap or Activate a Replacement Fi Collar
- Fi Collar Upgrade Program
- Where Can I Find My Mac Address for My Fi Collar or Base?
- How to Update Your Fi Account Email
Pet Management
- How Do I Edit My Dog's Profile?
- How Do I Switch Between Multiple Dogs in the Fi App?
- Adding Multiple Dogs to the Fi App
- How Do I Delete a Pet from the Fi App?
- How Do I Add or Delete My Vet in the Fi App?
- How Do I Download a Vet Health Report?
GPS/LTE Tracking & Live Tracking/Lost Dog Mode
- How To Turn On Lost Dog Mode
- Testing Lost Dog Mode
- What Is the Difference Between Lost Dog Mode and Original Lost Dog Mode?
- How Do I Report My Experience with Lost Dog Mode/Live Tracking?
- Why Am I Receiving Infrequent or Inaccurate Reports?
- Testing GPS + LTE-M
Search Party
SmartBox
Alerts & Notifications
- Alerts & Notifications 101
- Managing Collar Alerts in the Fi App
- What Are Social Notifications?
- How Do I Turn On/Off My Notifications & Alerts?
- How Can I Turn Off "My Dog Is Without An Owner" Alerts?
- Why Did I Receive A Notification Indicating My Dog Is At A Location Without An Owner?
Activity Tracking
- Tracking Steps + Activity
- Rest Tracking
- Activity Tracking: Walks
- How Are My Dog Steps Calculated?
- What Are Activity Cards?
- Why is the Information on My Activity Card Incorrect?
Social Features
- What are Social Features?
- How Do I Block Another Dog?
- How Do I Follow and Unfollow Other Dogs?
- Uploading a Photo or Video to Your Fi App
- Walk Likes ♡ 101
- How Do I Find & Edit My Dog's Username?
Troubleshooting
- Offline Fi Collar
- Why Is It Important to Keep My Fi App Running at All Times?
- Why Is My Dog’s Location Incorrect in the Live Card?
- How Do I Switch to Satellite, Dark or Light Mode in the Fi App?
- Why Am I Seeing a "Poor Phone Signal" Banner In My Fi App?
- I Have an Android, How Do I Check for a Firmware Update?